Intern, NSD Competency Framework Learning & Development

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.

IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

The National Society Development and Operations Coordination Division is in turn organised in into three Departments, each of them led by a Director. National Society Development Services Department (NSDS) is one of the departments comprising the unit on Organizational Transformation (OT) with responsibility for the support provided by the Secretariat to its members to become agile, adaptive, well performing and competitive humanitarian organizations. This internship position will liaise with this unit.

Further information is available here on the NSD Competency Frameowrk.

As part of the Organizational Transformation Unit (OT unit), the IFRC NSD Competency Framework (NSD CF) Learning and Development Intern will play an important role in developing new NSD CF development programmes, support and make necessary adjustments to the existing programmes.

1) Programme support:

• Monitor and facilitate ongoing programmes such as “NSD Buddy and Mentoring programme”, and analyse data (both qualitative and quantitative) generated, producing recommendations for improving the programme.
• Contributing to developing formal NSD CF training programmes, by shaping clear learning objectives, key messages and approach to facilitate and organise them, including gathering tools, liaising with content experts, supporting preparation of the training.
• Managing administration and technical support in running virtual trainings and follow-up support to participants.
• Stay up to date with learning and personal development trends and adapting to these approaches.
• Support the set-up of Personal Development review approaches, embedded in IFRC’s formal HR cycle.
• Support in communication strategy and material development related to NSD Competency Framework and its L&D programmes.
• Share knowledge and act as a subject matter resource on learning and development, and communication material on wider topics covered by the OT unit and use 30% of its time to other OT unit initiatives to enable cross learning and bring synergy with works across the unit.

2) Logistical support:

• Contribute to coordinating working groups and stakeholders under the guidance of the Sr. Officer for Organisational Transformation.
• Any other duties assigned by the Sr Officer for Organisational Transformation.

Duties applicable to all staff:

1. Actively work towards the achievement of the Federation Secretariat’s goals.
2. Abide by and work in accordance with the Red Cross and Red Crescent principles.
3. Perform any other work-related duties and responsibilities that may be assigned by the line manager.
   

Management:

The intern will report to the Manager OT unit for all contract related matters. Would work closely and supervised by the OT Senior Officer.

Other:

Candidates eligible for the China Scholarship Council (CSC) scholarships are highly encouraged to apply.

Required

• Bachelor’s or Master’s degree (currently enrolled or graduated within 1 year from the date of hiring) in Organisational Development, Human Resource, Learning and Personal Development or related field.

Required

• Academic, research or practical working experience related to learning, training, or personal development programmes.
• Experience using virtual learning platforms (e.g., Zoom, MS Teams, Moodle) and managing online facilitation tools (e.g., Mentimeter, Miro, Jamboard).

Preferred

• Academic background, research experience or working experience in organizational development and its integration with human resource development.
• Experience with basic monitoring and evaluation (M&E) approaches and feedback analysis to improve learning programmes.
• Previous experience in the production of communication materials (text, video, images etc.), e.g., with photoshop, illustrator, WordPress and other relevant programs.

Required

• Excellent written and oral communication, organizational and presentation skills in English.
• Familiarity with instructional design principles and adult learning methodologies.
• Ability to develop and adapt engaging communication content (e.g., presentations, briefs, social media posts, visual aids) tailored to diverse audiences and learning objectives.
• Skills to use: Microsoft WORD, EXCEL, POWERPOINT.
• Strong organizational skills with ability to manage timelines, coordinate tasks, and work across multiple stakeholders.
• Excellent oral and written communication skills with the ability to work with people from a diverse range of backgrounds, acting as one of the main points of contact for the NSD CF programmes.

Preferred

• Good command of another IFRC official language (French, Spanish or Arabic).

Values: Respect for diversity; Integrity; Professionalism; Accountability.

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.

Application Instruction

Please submit your application in English only.