Customer Care Intern
Yaoundé
- Organization: IOM - International Organization for Migration
- Location: Yaoundé
- Grade: Senior Executive level - Assistant Director - General level - Internationally recruited position
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Occupational Groups:
- Sales and Marketing
- Closing Date:
Job Description
IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.
The Internship Programme aims at attracting talented students and graduates who have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities. Interns must be between 20 and 36 years old and should have less than two years of relevant working experience.
In general, the Internship Programme aims at attracting talented students and graduates who:
a) have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities;
b) are holding a scholarship for internship placements in international organizations and/or for whom internship is required to complete their studies; or
c) are sponsored by governmental/non governmental institutions and/or academia to work in specific areas relevant to both IOM and the sponsor.
d) are either enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent) or have graduated in the last 12 months.
e) are between 20 and 36 years of age.
Responsibilities
- Assist in providing information to migrants before, during and after health assessments: provision of accurate and timely replies to applicants’ enquiries through phone, Whatsapp, email, and in person; assistance and guidance with value added services.
- Assist in receiving applicants as they report for migration health assessment: taking pictures, preparing and issuing health assessment tracking sheets, assisting correctness of information filled in on tracking sheets, and bank payment slip; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete.
- Onsite appointment booking: assist in booking health assessments on provided software application and issuing appointment confirmation accordingly.
- Assist in collecting feedback from applicants as they go through the health assessment process with the objective of assessing the quality service delivery.
- Data-unit support: assist in accurately registering applicants during their health assessment on Mimosa and Emedical, and in the deletion of duplicates on Mimosa.
- Provide general administrative, and clerical support to the Migration Health Unit.
Qualifications
Education and Experience
The candidate should:
- Be enrolled in the final academic year of Bachelor’s / Master`s level or equivalent in Bilingual Studies (English and French), Linguistics, Communication Sciences, Social Sciences or related field;
- Be enrolled in a graduate school programme (second university degree or equivalent, or higher);
- or have graduated with a university degree (not later than 1 year ago) in Bilingual Studies (English and French), Linguistics, Communication Sciences, Social Sciences or related field;
Skills
- Excellent communication skills
- Knowledge of customer care.
- Ability to work effectively both on his/her own and within a team of varied cultural and professional backgrounds.
- Ability to pay attention to details and work under pressure and meet deadlines with minimum supervision.
Languages
- Fluency in English and in French
Required Skills
Job info
Contract Type: Internship (2-6 months)Initial Contract Duration: 3 months
Vacancy Type: Internship
Recruiting Type: Intern
Grade: UG
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.