Regional Online Volunteering Service Officer
Bangkok | Tokyo | New York City | Amman | Dakar | Bonn | Istanbul | Nairobi | Panama City
- Organization: UNV - United Nations Volunteers
- Location: Bangkok | Tokyo | New York City | Amman | Dakar | Bonn | Istanbul | Nairobi | Panama City
- Grade: Mid level - UN International Specialist Volunteers
-
Occupational Groups:
- Volunteerism
- Closing Date: 2025-07-20
Details
Mission and objectives
The United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. We work with partners to integrate qualified, highly motivated and well supported UN Volunteers into development programming and promote the value and global recognition of volunteerism. UNV is administered by the United Nations Development Programme (UNDP) and reports to the UNDP/UNFPA/UNOPS Executive Board. Read more about the added value of UNV, UN Volunteers and volunteerism (https://www.unv.org/Added-value-UNV-UN-Volunteers-and-volunteerism).
Context
The United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. UNV works with partners to integrate qualified, highly motivated and well supported UN Volunteers into development programming and promote the value and global recognition of volunteerism. Online Volunteers offer diverse skills and backgrounds to assist in a quick, flexible, and task-based manner.
UNV is headquartered in Bonn, Germany – with a large presence in Bonn and some positions with different UN peacekeeping and political missions, and in other Headquarters locations (e.g. New York and Tokyo) and Regional Offices (Nairobi, Dakar, Bangkok, Panama, Istanbul and Amman). UNV is administered by the United Nations Development Programme (UNDP) and reports to the UNDP/UNFPA/UNOPS Executive Board.
The Volunteer Solutions Section (VSS) oversees the application of standard policies and procedures at all levels of the Volunteer Management Cycle and programme development and management as well as the coordination and facilitation of communication and collaboration with Regional Offices. On-site and on-line solutions team is in charge for the Volunteer Management Cycle architecture, corporate volunteer management tools and business processes and overall product management.
The Regional Office for Asia and the Pacific (ROAP) is in charge for demand generation and partnerships building.
UNV is headquartered in Bonn, Germany – with a large presence in Bonn and some positions with different UN peacekeeping and political missions, and in other Headquarters locations (e.g. New York and Tokyo) and Regional Offices (Nairobi, Dakar, Bangkok, Panama, Istanbul and Amman). UNV is administered by the United Nations Development Programme (UNDP) and reports to the UNDP/UNFPA/UNOPS Executive Board.
The Volunteer Solutions Section (VSS) oversees the application of standard policies and procedures at all levels of the Volunteer Management Cycle and programme development and management as well as the coordination and facilitation of communication and collaboration with Regional Offices. On-site and on-line solutions team is in charge for the Volunteer Management Cycle architecture, corporate volunteer management tools and business processes and overall product management.
The Regional Office for Asia and the Pacific (ROAP) is in charge for demand generation and partnerships building.
Task description
Within the delegated authority and under the supervision of the Regional Manager or his/her designated mandated representative(s), the UN Volunteer Regional Online Volunteering Service Officer will :
• Coordinate UNV Online Volunteering (OV) service at regional level :
- Lead the OV service in the region with increasing numbers of Online Volunteering assignments and Online Volunteers.
- Coordinate multi-region outreach/marketing efforts for Online Volunteer assignments.
- In coordination with the regional communications team, support design of corporate outreach materials, success stories, other communications products.
• Provide OV service management and advisory support to partners in Asia and the Pacific :
- Interact with partners in the region to ensure growing demand for the OV service, especially in synergies with onsite UN Volunteer mobilization.
- Promote OV solutions through quarterly partnership meetings and regular consultations.
- In coordination with the RBM (Results Based Management) Analyst, share monthly updates on current trends and perspectives of the OV service by analyzing OV service users and partner organizations.
- Ensure OV assignments quality review and advice partners on suggested changes.
- Ensure that OV assignments are posted and timely advertised.
- Monitor collaboration with partners and escalate to the product manager when and if relevant.
- Lead regular dialogues with partners through all relevant channels to answer their questions and share with innovative solutions.
- Help users of the OV service to fix technical and other issues such as systems bugs, etc.
- Prepare and share with regional team analysis on the OV service users’ feedbacks upon request.
• Explore OV and UN Volunteer synergies and promote onsite-online integration in the region :
- In coordination with the regional portfolio team, identify OV and UN Volunteer synergies and lead on development of creative business solutions to extend onsite-online integration efforts in the region.
- Coordinate multi-regional engagement and outreach/marketing of onsite-online synergies through networking and partnership development efforts.
- Support planning and organization of webinars, workshops and other events promoting OV and UN Volunteer integration among UN entities and partners.
- Support development/production of communication material and content on onsite-online integration to promote synergies between Online Volunteer and UN Volunteer mobilization.
• Support improvement of the corporate OV offer :
- In coordination with the Regional Office and VSS, provide inputs on the corporate OV strategy and mobilization.
- Support and provide inputs on OV business requirements and systems improvements for continuous systems optimization.
- Lead development of new service lines tailored to the regional context especially as well as in line with the OV global strategy and offers refinement.
- Explore OV mass mobilization and provide advisory services to the partners.
- Support development and updating of internal and external OV guidance and promotion material.
- Regular follow-up on trends and brief the Regional Office and VSS on mitigation measures or new business requirements/solutions regarding OV.
- Provide inputs on the OV service to the corporate global and regional reporting, addressing the progress of performance in line with the UNV Strategic Framework.
• Ensure knowledge management and exchange, marketing and capacity building on the OV service :
- Oversee and build capacities of the regional OV service team and its synergies with onsite UN Volunteer mobilization.
- Lead regional research and knowledge building on OV service line approaches and marketing strategies.
- Drafts inputs and visuals for internal and external presentations, communications, leaflets, guidance notes.
- Supports knowledge management and exchange on the OV service.
- Develop and implement marketing plans for the OV service with the focus on synergies with the onsite UN Volunteer mobilization.
- Identify priority countries and partners for the OV service and draft tailored solutions for them.
- Partner with the regional portfolio team to advocate for the OV service and related onsite UN Volunteer mobilization.
• Any other related tasks as may be required or assigned by the supervisor.
• Coordinate UNV Online Volunteering (OV) service at regional level :
- Lead the OV service in the region with increasing numbers of Online Volunteering assignments and Online Volunteers.
- Coordinate multi-region outreach/marketing efforts for Online Volunteer assignments.
- In coordination with the regional communications team, support design of corporate outreach materials, success stories, other communications products.
• Provide OV service management and advisory support to partners in Asia and the Pacific :
- Interact with partners in the region to ensure growing demand for the OV service, especially in synergies with onsite UN Volunteer mobilization.
- Promote OV solutions through quarterly partnership meetings and regular consultations.
- In coordination with the RBM (Results Based Management) Analyst, share monthly updates on current trends and perspectives of the OV service by analyzing OV service users and partner organizations.
- Ensure OV assignments quality review and advice partners on suggested changes.
- Ensure that OV assignments are posted and timely advertised.
- Monitor collaboration with partners and escalate to the product manager when and if relevant.
- Lead regular dialogues with partners through all relevant channels to answer their questions and share with innovative solutions.
- Help users of the OV service to fix technical and other issues such as systems bugs, etc.
- Prepare and share with regional team analysis on the OV service users’ feedbacks upon request.
• Explore OV and UN Volunteer synergies and promote onsite-online integration in the region :
- In coordination with the regional portfolio team, identify OV and UN Volunteer synergies and lead on development of creative business solutions to extend onsite-online integration efforts in the region.
- Coordinate multi-regional engagement and outreach/marketing of onsite-online synergies through networking and partnership development efforts.
- Support planning and organization of webinars, workshops and other events promoting OV and UN Volunteer integration among UN entities and partners.
- Support development/production of communication material and content on onsite-online integration to promote synergies between Online Volunteer and UN Volunteer mobilization.
• Support improvement of the corporate OV offer :
- In coordination with the Regional Office and VSS, provide inputs on the corporate OV strategy and mobilization.
- Support and provide inputs on OV business requirements and systems improvements for continuous systems optimization.
- Lead development of new service lines tailored to the regional context especially as well as in line with the OV global strategy and offers refinement.
- Explore OV mass mobilization and provide advisory services to the partners.
- Support development and updating of internal and external OV guidance and promotion material.
- Regular follow-up on trends and brief the Regional Office and VSS on mitigation measures or new business requirements/solutions regarding OV.
- Provide inputs on the OV service to the corporate global and regional reporting, addressing the progress of performance in line with the UNV Strategic Framework.
• Ensure knowledge management and exchange, marketing and capacity building on the OV service :
- Oversee and build capacities of the regional OV service team and its synergies with onsite UN Volunteer mobilization.
- Lead regional research and knowledge building on OV service line approaches and marketing strategies.
- Drafts inputs and visuals for internal and external presentations, communications, leaflets, guidance notes.
- Supports knowledge management and exchange on the OV service.
- Develop and implement marketing plans for the OV service with the focus on synergies with the onsite UN Volunteer mobilization.
- Identify priority countries and partners for the OV service and draft tailored solutions for them.
- Partner with the regional portfolio team to advocate for the OV service and related onsite UN Volunteer mobilization.
• Any other related tasks as may be required or assigned by the supervisor.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.