EUAA Reception Officer Quality and Procedures (Interim Support)

Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Greece. The consortium is formed by EMCS, LMW, & Konnekt. By applying for this role, you consent to share your information with the EUAA and consortium partners.

Reception Officer - Quality and Procedures

Locations: Lesvos, Kos, Samos, Malakasa, Ritsona

Category Salary ΙV: Gross monthly - 2.894,57 Euros 

The Reception Officer - Quality and Procedures works under the coordination of the Greek authorities

(Reception and Identification Service) in performing some or all of the following tasks:

• Provide support/ to RIS at field level on reception, identification and registration
• procedures/regulations for applicants of international protection; 
• Support RIS in the implementation of Standard Operating Procedures (SOPs), guidance, operational and administrative tools;  
• Support RIS in implementing processes, workflows, tools and guidance that address local issues related to the administrative treatment/reception of applicants for international protection; 
• Support RIS staff with capacity building activities and on-the-job coaching on topics and tools related to  the areas of reception, identification and registration of applicants for international protection;  
• Support in the implementation of quality monitoring/assurance mechanisms/tools aimed at ensuring quality and standardisation/harmonisation of procedures implemented at local level;   
• Support RIS on the liaison/cooperation with other public authorities and other stakeholders on matters related to reception, identification and registration of applicants for international protection, in particular with local Asylum Service offices and with the Public Prosecutor; 
• Provide collective and individual information to applicants for international protection regarding the national/EU legal frameworks on asylum, reception, registration and identification procedures and/or procedures related to their case;  
• Participate in local meetings, either internally in RIS or with other local actors; 
• Attend and contribute to thematic, coordination or other meetings and workshops organised by RIS, EUAA and/or other actors at central level, that aim to enhance and harmonise activities, procedures, and tools on reception issues; 
• Attend regular meetings with EUAA; 
• Participate in trainings organised by EUAA or other stakeholders locally or in other locations, when requested; 
• Provide to EUAA regular analytical and statistical reports of provided services, challenges faced and best practices observed; 
• Draft documents, templates, minutes and reports; 
• Perform any other tasks in the interest of the service, relevant for the specific profile. 

Requirements

• University degree, preferably in Law, is required;  
• Post-graduate degree will be an advantage; 
• Demonstrated previous experience in relevant tasks is required;
• Very good understanding of the Greek migration and reception context;  
• Fluency in Greek and in English (oral and written);
• Computer literacy, including MS Office applications (Word, Excel), use of internet and web-based applications;
• Very good intercultural/interdisciplinary communication skills;
• Excellent organizational and analytical skills; 
• Ability to work in a multicultural environment and under pressure.

Job Reference: UR457