ICT Associate - Enterprise Content Management

Under the overall supervision of UNOPS Programme Manager and the general guidance of partner’s Information Systems Officer, the ICT Associate - Enterprise Content Management will be responsible for the following duties:    

• Perform system administration tasks for the following enterprise applications, including both application and infrastructure components:

  • Official Document System (ODS) 

  • Enterprise Search 

  • Digital Rights Management 

• Perform system administration tasks for the following departmental applications, including application and hosting components:

  • Host Country Reporting System (HCRS)

  • Web-based Tracking System (WBTS)   

• Provide 2nd and 3rd level technical support for responsible applications and services, including:

  • Troubleshooting operational issues

  • Resolving data and content issues

• Support system upgrades in accordance with established change management procedures.

• Complete service requests in a timely manner. 

• Implement the changes to the application and hosting infrastructure, adhering to the UN ICT Standards, including architecture and security guidelines. 

• Maintain up-to-date operating procedures and technical documentation for responsible applications and services.

• Generate monthly statistics and reports on the ODS system.

• Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above. 

Monitoring and Progress Controls

For technical administration and maintenance tasks within minimal supervision; independently resolves all responsible application issues reported by the organization’s Service Desk. Complex issues should be reported timely and discussed with the reporting officer. 

a. Education

• A secondary school certification with 6 years of relevant experience; or 
• A first-level university degree, preferably in computer science, information systems, mathematics, statistics or related field with 2 years of relevant experience; or 
• Professional or technical diploma with 4 years of relevant experience.

b. Work Experience

Required: Relevant experience is defined as experience in planning, designing, developing, implementing, and maintaining computer information systems. Within the relevant experience, 2 years must have been in:

• Configuration and support of Linux/Windows server platforms,
• Development and support of Node.js and Express web applications,
• Handling Apache Solr search platforms and JSON data.

• Working experience in JavaScript and Python scripting languages, application configuration management and hosting services, and cloud computing, preferably with Microsoft Azure service

• Fluency in English (read, write, speak) is required for this post.