Senior Caseworker

Job Overview:

The primary role of the Senior Caseworker is to provide comprehensive, culturally appropriate, client-centered case management services for victims of crime, including completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access.  This position is also responsible for assisting with administrative tasks including case notes, case file management, and data collection.

Major Responsibilities: 

• Provide crisis intervention to victims suffering from crime (through provision of information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking).
• Assess and evaluate the needs of victims while providing appropriate services.
• Build and maintain relationships with various local, state, and federal law enforcement agencies.
• Develop strategies to further assist in the identification and referral of victims of crime in Maryland.
• Ensure acute needs are met in a timely and culturally appropriate manner for each program participant.
• Provide assistance with the development and implementation of all outreach and activities to ensure program outcomes and activities are met.
• Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants.
• Provide comprehensive case management services, including assisting with accessing community resources through local partners.
• Provide appropriate legal referrals and help identify and arrange social activities in line with service plans.
• Ensure all services are linguistically appropriate and help advocate with service providers for linguistically appropriate services.
• Complete case notes in a thorough and timely fashion.
• Track program activities, compile data and draft reports as required by donor and agency specifications.
• Coordinate services across multiple programs to ensure client needs are addressed.
• Participate in all program meetings, staff development activities and generally be an engaged team member.
• Follow all policies, procedures, and protocols of the agency.
• Other duties as assigned.

Job Requirements: 

Education: 

• Undergraduate degree in Human Services or similar field is strongly preferred; comparable related work experience may be substituted.

Work Experience: 

• Two or more years of related work experience; one-year minimum working with victims of crime or other vulnerable populations.
• Case management and/or victims assistance experience preferred.
• Strong organizational skills and detail oriented.
• Excellent writing and analytical skills.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Computer literacy, data base experience are preferred.
• Ability to work independently and be a flexible team player.

Demonstrated Skills and Competencies:

• Fluency in written and spoken English, bilingual ability preferred in Dari, Pashto, Spanish, Swahili, Kinyarwanda, Arabic, French or other relevant language.
• Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

• Must have a valid driver’s license, access to reliable transportation with active insurance policy, and the ability to travel regularly throughout the service delivery area.

Working Environment:   

• A combination of standard office environment and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.