Business Systems Manager

Background/IRC Summary

Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius – and a lot of courage – to move in the opposite direction." (Albert Einstein)

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and in 22 US cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The IT department supports the organization’s work by providing reliable and scalable applications and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.

Job Overview/Summary

The Enterprise Applications department within IT provides and supports end-to-end technology solutions to meet the organization business needs, including aspects of application development, integration management, enterprise architecture, user experience design, quality assurance & testing, and overall product management.

Focused on financial, supply chain systems, and other enterprise applications the Business Systems Manager (BSM) will have varying levels of responsibility across the entire system lifecycle. Working in partnership with business/functional departments, and IT groups, the BSM is responsible for the operational management, support, and delivery of financial and supply chain systems functionality to the user community.

The BSM will also coordinate the team’s work across multiple projects, maintaining visibility into current and upcoming initiatives to support effective planning and resource allocation based on the level of effort required. Additionally, the BSM will provide key subject matter expertise during the architecture, planning, selection, and implementation of new systems, modules, functionality, and system-based processes.

Major Responsibilities

• Lead a team of analysts in the design, configuration, and development of enterprise application solutions.
• Coordinate team activities across multiple projects, ensuring alignment with organizational priorities and efficient use of resources.
• Manage the development and deployment of customizations, extensions, and complex configurations to meet evolving business needs.
• Build and maintain subject matter expertise in the business processes and functional areas supported by enterprise applications.
• Stay informed on trends and advancements in enterprise application technologies to guide strategic planning and system evolution.
• Collaborate with stakeholders to gather and analyze business requirements and translate them into effective system implementations and architectural configurations.
• Identify and resolve system issues and process gaps, recommending improvements through configuration, enhancement, or training.
• Oversee the creation and maintenance of comprehensive system documentation, including support processes, data flows, security protocols, and user procedures.
• Lead and participate in testing activities to ensure system functionality, data integrity, user readiness, and overall solution quality.
• Contribute to the design and evolution of enterprise application architecture, ensuring alignment with organizational goals and integration standards.
• Provide high-level support for escalated issues and manage vendor relationships to ensure timely and effective resolution.
• Participate in enterprise-wide planning and coordination efforts, including data governance, integration strategies, and cross-system process alignment.

Key Working Relationships

Position Reports to:Integra Technical Business Systems Director
Position directly supervises:Business Systems Analysts

Other Internal and/or external contacts:

Internal:

-Project Business Owners, business project team members outside IT, and wider stakeholders

-Subject Matter Experts across other departments

-Software and Systems team members

-Project Managers and Project Coordinators in the Project Management team

External:

-Vendors and implementation partners

Requirements Skills

·Bachelor’s degree or equivalent

·7+ years of experience implementing and supporting business systems including specifications, process modeling, implementation, delivery architecture, configuration, training, integration, operations, and support

·2+ years of experience managing, configuring, and supporting core financial and logistics systems functions (GL, AP, AR, budgeting, T&E, procurement, P2P, WMS, CPM) in enterprise systems such as Infor, Aggresso, Serenic, Epicor, Sage, Oracle, SAP

·2+ years of experience with external standards compliance (SSAE, PCI) and auditing

·Financial and supply chain subject matter expertise as it relates to information systems

·Experience providing administration and support for enterprise-level systems in the NGO sector with substantial numbers of users across global time zones and varying IT infrastructure

·2+ years of experience with Agile and Waterfall Project Management methodologies in different team roles

·Ability to communicate effectively in both verbal and written form, with clarity and conciseness

·Strong listening skills

·Strong analytic curiosity and innovative problem-solving skills using a systems thinking approach

·Proven ability to work both independently and in a dynamic, cross-functional team structure

·Proven ability to establish and maintain working relationships across all departments and levels of the organization

Preferred Skills

·Experience with Microsoft Dynamics 365 (D365) Finance & Operations

·Experience with Business Intelligence tools and methods such as data warehouses, visualization tools, architectures, and relational database systems (e.g., MS SQL, Oracle, Windows Server, Qlik, LogiXML, Tableau, BIDS, Cognos)

·Experience with enterprise data modeling

·Experience with enterprise-level system integrations

·Experience working in the NGO or nonprofit sector, especially in distributed or low-bandwidth environments

·Knowledge of French or Arabic

Working Environment

• Standard office working environment
• Some international travel as needed

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The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.