Business Support Assistant (CEFM), SC4 - Kampala (6)
Kampala
- Organization: WFP - World Food Programme
- Location: Kampala
- Grade: Administrative support - SB-2 (SC3/SC4), Service Contract, Local Contractors Agreement
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Occupational Groups:
- Operations and Administrations
- Administrative support
- Sustainable trade and development
- Children's rights (health and protection)
- Sustainable Business Development
- Closing Date: 2025-08-14
DEADLINE FOR APPLICATIONS
14 August 2025-23:59-GMT+03:00 East Africa Time (Kampala)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
JOB TITLE: Monitoring Assistant (Community Engagement and Feedback-Mechanism and Remote Monitoring Operators)
TYPE OF CONTRACT: Service Contract
UNIT/DIVISION: Programme – Research, Assessment and Monitoring
DUTY STATION: Kampala (6)
DURATION: 12 Months
BACKGROUND AND PURPOSE:
WFP’s Country Strategic Plan 2018-2022 has six strategic outcomes and is fully aligned with national policy objectives, including Uganda’s Vision 2040 and the Third National Development Plan (NDP III). Through the CSP, WFP addresses the root causes of food insecurity and malnutrition, supports the refugee response and strengthens social protection systems. WFP assistance is provided through direct implementation, evidence generation, knowledge sharing and capacity strengthening, while building strategic partnerships including through South-South and Triangular Co-operation.
In support of WFP Country Office in line with the Country strategic plan (CSP), the Research, Assessment and Monitoring unit undertakes regular large-scale surveys, monitoring activities, rapid assessments, and mapping services to inform with updated food security information including economic and price data. These helps programmatic, policy decisions and advocacy efforts.
The Research Assessment and Monitoring (RAM) portfolio includes activities to address national and local-level capacities with the potential to support the management of disasters and climate change risks, through the automatization of processes, and systems, promoting innovations and analysis of existing data, data collected using mobile technology, modelling, forecasting, and geospatial analysis. Under RAM, WFP Uganda ensures to reflect the concerns and needs of our beneficiaries, and the availability of high-quality data from the Community Feedback Mechanism (CFM), and Community engagement.
RAM is a core area for WFP and forms the basis for our operations' design and support. Prior to any intervention for Disaster Risk Management and Response, WFP in coordination with government and partners, undertakes an analysis of the food security situation and answers some critical questions: who is food insecure or vulnerable and why?; how many are they and where do they live?; what should be done to save their lives and livelihoods?; how is the situation likely to evolve and, what are the risks threatening them?
Related to changing lives activities, RAM provides geospatial and economic analysis, food security monitoring and assessments, and thematic analysis (related to climate change, resilience, markets and food systems). This contributes to effective targeting and defines the most appropriate type and scale of intervention (such as food distribution, school feeding, and cash-based transfer programmes).
Since 2023, WFP Uganda CO enrolled on the Gender Equality certification programme, which includes strengthening of analysis and accountability to affected Peoples; in addition, it was classified as a high-risk country due to evaluation and audit recommendations, triggering an assurance plan, with one of the key areas related to Community Engagement and Feedback Mechanisms (CEFM). The Country Office has prioritized the actions, considering the refinement of the prioritization model for General Food Assistance, the launch of the self-reliance model, the expansion of Cash Based Transfers, the strengthening of retailers monitoring, the strengthening of social protection systems, climate-sensitive approaches, the nutrition strategy and the continuous work to harmonize feedback channels with UNHCR and key stakeholders implementing in the areas of intervention.
Therefore, in this role, you will contribute to enhancing community engagement, feedback mechanisms, assessments, monitoring and any tool to ensure accountability to affected Peoples in Uganda CO.
KEY ROLE & RESPONSIBILITIES:
The Monitoring assistant (Community Engagement and Feedback Mechanism and Remote Monitoring Operators) work is carried out under minimum supervision. Job holders are expected to produce organized and accurate technical work and reports. They may provide guidance on standard practices to other staff and counterparts in their area of work. The job holders will be involved in RAM activities and programmes. The Monitoring assistants will work under the coordination of the Monitoring assistant (Community Engagement and Feedback Mechanism and Remote Monitoring Operators) Team lead, and will report to the RAM Officer (CEFM), will work closely with the VAM, M&E, VAM (Climate, GIS and RAM Ecosystems) and will undertake the following responsibilities:
1. Develop protocols and procedures to ensure Two-way Accountability (from implementers to beneficiaries) and Transparency of Food Security and Nutrition Assessments and Analysis
Receive 100 percent of information requests, complaints, and feedback in a respectful manner and by using the required languages.
Record 100 per cent of information requests, complaints, and feedback in WFP corporate systems, in line with CEFM minimum requirements.
Refer 100 percent of cases to the relevant focal point as per the RAM SOP. This includes following procedures for handling sensitive cases, and allegations of sexual exploitation and abuse (SEA) and fraud in a timely manner.
Follow up on 100 percent of information requests, complaints, and feedback and ensure their closure in WFP corporate systems, and to ensure recording into the Joint Escalation system and issue tracker.
Submit 100% of the targeted remote-monitoring surveys, to contribute to the monitoring coverage of the Country Office.
2. Ensure that the high standards of quality, reliability, and validity of the data and analysis are in line with WFP's privacy and protection guidelines.
Incorporate accountability to the affected people and protection, gender, and age perspectives in all areas of work to ensure equal participation of women and men.
Provide support on data collection exercises qualitative, quantitative or remote monitoring by phoning (assessment, monitoring, evaluations, research, etc.)
Support administrative processes and physical inventory.
3. Support data-driven, evidence-based decision-making processes in a timely manner according to programmatic and strategic needs.
Represent WFP with partners to contribute to technical discussions, exchange knowledge and experience, and seek appropriate interventions based on evidence and areas of potential collaboration.
Support community engagement, visibility, awareness, including translations for documents, focus group discussions, key informant interviews, etc.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
Completion of a bachelor’s in business administration, marketing, social worker, with experience on client/customer services management or in other related functional areas
Experience:
Minimum of three years of relevant professional work experience in Community engagement, Feedback and complaint mechanisms, and monitoring and evaluation
Working knowledge in food security, nutrition, and related fields.
Experience on client service, using call centers.
Knowledge & Skills:
Data collection (assessments/monitoring)
Gender, protection and accountability to affected Peoples.
Call center operator
Proficient communication and reporting writing skills.
Working knowledge and experience in MS Office, Word, Excel, CRM systems.
Languages:
Fluency (level C) in English language and fluent in more than one of the priority languages based on WFP areas of operation:
Ngakarimojong, Acholi Bur, Pokot (Karamoja),
Swahili, Kinyabwisha, Kirundi, Kinyankole, Somali (Southwest)
Kakwa/Bari, Juba Arabic, Ma’di, Dinka, Nuer, Acholi (West Nile and Northern)
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
Once your profile is completed, please apply, and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.