Operations Assistant

Job Overview

The Operations Assistant is responsible for receptionist services and operational duties, resulting in a well-functioning, compliant operational environment for staff, clients, and partners.

MAJOR RESPONSIBILITIES

Reception and Facility Management

• Answer all incoming phone calls and direct them to the appropriate team members in a timely and courteous manner.
• Manage front desk area, greeting and directing clients and visitors in a professional manner.
• Provide information and answer questions for all visitors.
• Maintain reception area and lobby in a neat and professional manner.
• Receive and distribute incoming mail and faxes.
• Support the Operations Manager with resolving facility maintenance issues.
• Coordinate repairs and improvements of copiers and other equipment with staff, property manager, and vendors.
• Support office-level IT and communications infrastructure, hardware, and software needs.

Information Technology (IT)

• Coordinate repairs and improvements of copiers and other equipment with staff, property manager, and vendors.

       * Support office-level IT and communications infrastructure, hardware, and software needs

Supply Chain

• Order office and program supplies as needed.
• Process vendor invoices in coordination with Finance team.

Safety and Security (S&S)

• Provide support for day-to-day S&S matters.
• Support special projects and perform other tasks and duties as assigned.

JOB REQUIREMENTS

• High school diploma required. Associates degree preferred.
• Minimum of 2 years previous reception and/or clerical experience
• Fluency in English, bilingual abilities preferred.
• Excellent computer skills preferred in the MS Office suite: MS Word, Excel, and Outlook, as well as data entry skills.
• Highly organized and flexible.
• Effective communication and time management skills required.
• Excellent administrative and organizational skills with the ability to work 

independently and as part of a team in a multi-cultural environment.

Working Environment

• Standard office work environment.
• Hours outside of typical office hours may be required.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.