Program Manager, Performance Management

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative changes around the globe. For more information, visit www.worldbank.org.

BACKGROUND AND UNIT SUMMARY

The WBG Human Resources Vice Presidency is focused on delivering high-value HR services to drive organizational performance and help make WBG the employer of choice in international development. In this regard, the HR Talent Management & Development Department delivers innovative solutions and strategies and global programs and services across the talent management and development lifecycle for the World Bank Group. Within the Department, the Talent and Career Development (HRDTC) Center of Expertise is responsible for providing integrated frameworks for performance management, conducting talent reviews, creating listening mechanisms to capture employee experience, mobilizing staff to required roles, enabling succession management to identify, develop and deploy leaders and providing career resources and advice to clarify roles and expectations at each level.

The Program Manager, Performance Management will be responsible for designing, delivering, and continuously improving the performance management program and strategically contribute to various deliverables and projects from design to execution, change management, communications, and implementation. The ideal candidate will lead some of the enterprise-wide talent processes that help maximize the contributions of our staff and leaders at World Bank Group.

The position is based in Washington, DC and reports to the Manager, Talent and Career Development in the Human Resources Vice Presidency.

The selected candidate will work closely with colleagues in the team, other Centers of Expertise, and across the WBG to ensure talent solutions are relevant, scalable, and flexible for our internationally diverse workforce. This requires in-depth expertise in talent and performance management, as well as strong client relationship management and teamwork.

Duties and accountabilities: 

Responsibilities will include, but are not limited to:

•Design and continuously improve the WBG’s performance management approach, which includes goal setting, coaching, and development across all levels.

•Execute with excellence on the performance approach and cycle, including enabling processes like performance calibration and developing the content for organizational reviews.

•Build capability at all levels on why performance management matters and how it helps build careers and enables employees to do their best work.

•Work across and partner closely across the WBG HR ecosystem, including Total Rewards, Human Resources Business Partners, Talent Development, and Talent Acquisition, to deliver a performance approach in a way that is more fully integrated and feels seamless to our staff.

•Define and execute the strategy to gather and respond to a “pulse survey” on performance as part of the broader listening strategy.

•Define the right input and output metrics and our short-term data strategy for measuring and improving the experience our staff and managers have in all aspects of our performance approach (e.g., quality of goals, quality and frequency of feedback, and understanding and trust in the fairness of our ratings and year-end process).

•Experiment and innovate with automation and AI, including GenAI, to facilitate managing and improving individual and team performance.

•Prepare and deliver high-quality communication materials for staff and managers across all levels of the World Bank Group (Headquarters and country offices).

•Conduct focus groups, engagements, and interviews with various levels of stakeholders to gather input for program design and enhancements.

•Build and maintain productive partnerships and engage with key internal and external stakeholders at all organizational levels to better understand client needs; understand the linkages with other functional areas and collaborate with colleagues across the HR function; liaise with other International Finance Institutions.

•Participate in special projects and perform other duties as assigned.