Country Programmes ICT Advisor

MSF is an international, independent medical humanitarian organization. We are a non-profit, self-governed worldwide movement of more than 63,000 people.     

We provide emergency medical assistance during armed conflict, natural disasters, outbreaks of deadly diseases and assist those who are excluded from healthcare. MSF delivers care based on need and when we see injustice, we speak out. We are an organization that remains impartial, knowledgeable, and effective, and this is what makes the difference between life and death.     

People are our priority. At Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen , we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, races, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they intersect. 

With immediate effect, our ICT department is looking for the following position: 

Country Programmes ICT Advisor (100%) 

  (Based in one of the MSF-OCA offices: Amsterdam, Colombo, Nairobi, London, Berlin) 

A day in the life on a Country Programmes ICT Advisor

The day of Country Programmes ICT Advisor can be anything but routine, the types of needs are as ample as the cultural diversity from the portfolio of countries you work with; 

Each country is adopting the technology we use as standard, but it doesn’t make it less fun as challenges keep popping up with adoption of these technologies and procedures in local context. 

You will dedicate part of the day to specific projects you get assigned to; for sure you will have a couple of meetings with colleagues from HQ, countries of operations or other MSF sections to align on technologies and actions we are bringing to the country programmes

As an Advisor you also help with 2nd line troubleshooting, so we have a look on our ticketing tool to either receive requests or to escalate in case we need support; 

Occasionally an urgent topic will come to your desk to change your day plan, but sorting out urgent topics gives a great feeling of accomplishment and gratitude from your colleagues. 

It is not every day, but you will have country programme trips, those days are a bit different as you will be more focused on your mission, while the rest of the team covers parts of your workload.

At the end of the day, you will have some time to walk around with a colleagues and get to know more about their culture. 

In the office you also get to chat with colleagues from other departments while grabbing a coffee or having lunch, it is also a way to know more about the organization and to be aware of outstanding needs.

You will promote our vision of the future of IT amongst a multitude of stakeholders and engage in training activities for our first line support staff, training them on upcoming developments.

Main responsibilities 

• You are a focal point regarding ICT for staff in the countries of operation as well as for different departments in OCA.

• You support and oversee (from HQ) our ICT officers work in their local country programme locations throughfunctional management;

• You maintain an effective relationship with different stakeholders and your remote teams and you are aware of the challenges in the countries of operation. You gather information on specific situations, analyse the issues and advise on directions for solutions, if needed also to initiate, customize, and make improvements to (new) tools.

• You contribute to the development of our IT country programme knowledge base and improving best practices;

• You overcome the problems and resistance with regard to ICT tools and procedures in the country programs, by advising on, supporting and sustaining the implementation thereof. You are based in OCA and visit your teams/ projects in the countries of operation every year or when needed.

• Initiate change and maintain an integral and coherent policy of country programme ICT while developing guidelines, protocols etc. to support it;

• Facilitate the ICT training of country programmeICT officers and logisticians and the development of ICT knowledge transfer material;

• Improvements in data security in country programs, by implementing standards, policies, protocols and procedures;

• Be available for country programme deployment on technical, training and/or emergency assignments,potentially a few weeks at a time.

Candidate Profile   

• You have a master's or bachelor's degree in computer science or related field;

• At least 5 -10 years of experience in IT support/management;

• Experience within MSF or another humanitarian organization will be considered an asset;

• Fluent in English, written and spoken; French will be considered an asset;

• Excellent communication skills in regards dealing with 3rd party vendors, stakeholders, management, giving trainings, updating our support tool, and remote communication;

• You’re an excellent team player;

• Exposure to working in different countries with an understanding and respect for different cultures;

• An ability to look at the bigger picture in terms of vision and ICT landscape;

• You have knowledge and experience with the following technical areas:

• Identity and Access Management;

• Active Directory;

• Network Administration [Fortinet];

• Microsoft System Centre Configuration Manager and/or Microsoft Deployment Toolkit;

• Virtualization software [Hyper-V];

• Automated monitoring [Zabbix]

• Windows Server [2019]

• Knowledge and experience in Mobile Devices Management [MS Intune]

• Knowledge and experience with power and energy systems are considered an asset.

• Knowledge and experience with network devices configuration, monitoring and troubleshooting are considered an asset; [certification in Fortinet]

• Knowledge and experience with satellite and radio equipment

We offer   

An employment contract based on 40 hours per week. It is a one-year contract with a renewal option. 

Compensation package and benefits will depend on the country of domicile and the local labor law.

Application