Protection Assistant

UNHCR CHN organization mission TBD

The UNV’s Assignment contributes to UNHCR’s support towards strengthening the asylum environment on China’s mainland while delivering high-quality protection and assistance programs for refugees and asylum seekers. To safeguard the integrity of its work, and ensure timely and adequate responses, UNHCR maintains close engagement with refugees (by remote and field visits) while recording and maintaining their information. UNHCR produces statistical reports and undertakes analysis on various issues related to the situation of refugees and asylum seekers. Workshops and knowledge sharing are conducted to promote government capacities on asylum and refugee protection.

Thus, the UNV’s Assignment will support the following three aspects of work: (i) data management, analysis and reporting; (ii) timely communication with communities (CwC); and (iii) organizing protection events and activities. He or she will be part of UNHCR’s Protection Unit, engage with refugees and asylum seekers and interact with certain government counterparts and local partners.

Under the direct supervision of the Assistant Protection Officer, the National UN Youth Volunteer will:

1. Support to UNHCR Protection Data Management and Reporting
· Assist in the digitalising of data and information
· Support the management of digital files to ensure compliance with Standard Operating Procedures
· Contribute to the preparation of routine or thematic reports such as infographics or statistics.

2. Contribute to Engagement with Refugees and Asylum Seekers
· Participate in conducting surveys or questionnaires aimed at understanding the situation, needs and possible solutions to refugee concerns.
· Monitor refugee communication through all channels, and support in the identification of urgent needs.
· Assist in the systematic channelling of queries to the relevant staff in accordance with Standard Operating Procedures.
· Monitor and ensure that refugee inquiries and communication are constantly recorded for ease of follow-up, while contributing to analysis as necessary.
· Support in providing basic written responses or phone counselling for general/routine queries. Participate in face-to-face interactions with refugees where possible/necessary.

3. Assist in planning and organization of UNHCR field visits and events
· Support the organization of UNHCR field activities through the preparation of schedules, contacting refugees and preparing the necessary background information.
· Contribute to planning and implementing events such as workshops or meetings with external and internal counterparts.

4. Any other related tasks as may be required or assigned by the supervisor.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

· Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day);
· Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
· Provide annual and end of assignment self- reports on UN Volunteer actions, results and opportunities.
· In line with UNHCR policies/consultation with the host agency, contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
· Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;
· Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.