Audio Visual Expert

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

Organizational Setting

The Digitalization and Informatics Division (CSI) is responsible for all IT activities within the Organization. CSI performs on behalf of the Organization the following critical roles\: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO's information and data; protecting FAO's information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization's global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across the Organization.

Reporting Lines

The Information Technology Officer (Hybrid Infrastructure Operations) reports to the Senior Information Technology Officer (Global Infrastructure) and works under the overall guidance of the Deputy Director (CSI).

Technical Focus

Audio Visual Expert will be responsible for designing and deploying new ICT core infrastructure at the FAO HQ, ensuring resilient, responsive, scalable and secure design is achieved and rolled out. He/she will lead the related technical infrastructure projects at the FAO HQ in Rome, Italy, including the relevant designs that overarch the audio-visual infrastructure designs. He/she will direct all external implementation and training partners, as well as any services related to the design, implementation and roll-out of the said ICT infrastructure. Furthermore, he/she will be responsible for developing TCO analysis, multi-vendor comparison, risk analysis, best practices, together with the project-related documentation. In addition, the candidate will liaise with all the support service groups in ensuring facility, power and cooling requirements are met and will, at the same time, coordinate designs with all customer groups to ensure their requirements are fully incorporated in the newly designed services. These groups are, but are not limited to, CSI, CSG, CCO, CSLI and so on.

Tasks and responsibilities

The candidate will be responsible for delivery of the following scope of work\:
• Under the direct supervision of the Senior Information Technology Officer, the consultant will provide specialized expertise to FAO HQ under a project framework, not otherwise available in-house, performing the following duties\:
o Coordination on the design of next generation infrastructure for audio and video services with the aim to ensure FAO core infrastructure is brough to current industry standard level and is future proof for upcoming ICT services and converged cloud integration.
o Prepare the initial project documentation with scope, risk, resource requirements, tentative budget, communication plan, stakeholder mapping, project plan, etc.
o Develop service requirements with full understanding on number of resources, experience, support and maintenance costs required to operate the above-mentioned solutions.
o Develop budgeting and procurement documentation with technical specifications, related costs for TCO of 10 years, related vendor analysis giving the management and procurement team ample information for prompt decision making.
o Participate in the technical selection process by drafting all necessary documentation for technical assessment of applicable vendors.
o Develop an implementation plan for the rollout of the designed and procured infrastructure and services into operations, including project plans, training and handover plans, change management plans, transition plans as well as handover support plans.
o Rollout training of support personnel, prepare handover documentation and related processes.
o Transition the designed infrastructure and services into operations while coordinating the hyper support process to ensure that support personnel are learning on-the-job and are capable in dealing with any incoming support and operational requests.
o Prepare final project documentation, handover the project to FAO HQ ICT teams.
• The following are expected outputs\:
o Prepare all initial project information based on PRINCE2 project management methodology.
o Prepare the overall design for audio-visual infrastructure at FAO HQ with focus on digitalization.
o Develop service operations and transition documentation for all the above infrastructure and service designs.
o Develop budget, technical specifications, maintenance and operational resource requirements for all the above designs including the total cost of ownership (TCO) for the period of 10 years.
o Develop technical selection process documentation with acceptable requirements for all designs and services required.
o Develop project transition documentation, rollout and training plans.
o Conduct training for all infrastructure and services for the relevant ICT personnel at FAO HQ.
o Manage the transition of infrastructure and services into operations while providing the added level of support during a period of two months.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• University degree or relevant educational certification in Computer Science or closely related discipline.
• For COF.REG\: At least 7 years, For PSA.SBS at least 5 years of proven experience in technical design, project management and audio-video engineering developing meeting and conference venues with 1000 participants
• Working knowledge of English language (C1). A limited knowledge of one of the following\: French, Spanish, Arabic, Chinese, or Russian would be considered as an asset

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Project management
• Technical design of audio/visual background
• Project financial management
• Project stakeholder management (team, supplier, user, and board)

Selection Criteria

• Years of experience
• Field of work and area of specialization
• Education
• Language
• Assessments through interview

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

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