Employee Counsellor Consultant

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to more efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

The FAO Health Services (CSLH), which is a part of the Logistics Services Division (CSL), provides preventative medical, counselling and occupational health services to FAO employees and their dependents, and advice on all health-related matters to the Organization.

Under the general supervision of the Chief and directly under the supervision of FAO Employee Counsellor, the Employee Counsellor Consultant will be responsible for the implementation of the mental health support plan for employees and eligible dependents in the FAO Near East Region (RNE) and related field offices.

The Employee Counsellor Consultant works on the basis of the professional code of ethics, within which professional integrity and confidentiality are amongst the highest requirements.

The consultant will provide counselling for the FAO RNE offices in Cairo, Egypt and the incumbent is required to work remotely.

Reporting Lines

The Employee Counsellor Consultant will report directly to the Chief Medical Officer in FAO Headquarters, Rome, Italy and day-to-day basis, she/he reports to the Senior Administrative Officer, RNE.

Technical Focus

Prevention, identification and resolution of work and personal psychosocial problems at the individual/strategy/policy levels.

Tasks and responsibilities

• Facilitate the provision of effective psychosocial support to managers, office representatives and individual employee prioritizing emergency locations with the aim of mitigating stress and boosting protective factors.
• Provide support and advice to the managers and office representatives in offices on healthy work practices and approaches on how to effectively support employee and encourage resilience. Recommend suitable employee support strategies to managers;
• Provide employees with individual and/or group counselling as needed (i.e. assessment, short-term intervention, referral);
• Contribute to identification of creative ways of building a network of external mental health providers available to provide services to employee;
• Coordinate with in-country UNDSS and other UN agency-counsellors, to ensure the provision of adequate psychosocial support;
• Assess and monitor psychosocial needs and issues affecting the wellbeing of employees;
• Design and provide training and awareness raising activities for employees and managers on trauma as well as strengthening healthy workplace practices to the extent possible;
• Provide Critical Incident Stress Management to groups- and/or individual employees following critical incidents. A holistic approach to critical incident management is used and may include services such as practical support, psychoeducation, psychological first aid, strategic advice to leadership, family support and individual or group interventions;
• Work closely with RNE Staff Wellness Committee (SWC) as well as with RNE Peer Helper and an Occupational Health doctor and a nurse.
• Contact the affected employee(s) and offer information about typical stress reactions, support and referral information;
• Facilitate appropriate traumatic stress interventions, following a critical incident or traumatic event;
• Recommend and arrange for individual and/or group follow-up support to employees and their dependents. Regular reaching out to employees in field offices;
Monitoring and oversight\:
• Provide, on a regular basis, statistics and trends on issues related to employee well-being, whilst maintaining confidentiality;
• Alert the FAO Employee Counsellor in HQ on trends that may be of concern in offices or offices requiring targeted support or managerial intervention;
• Capture lessons learnt and best practices for dissemination as appropriate.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Advanced university degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in counselling, clinical psychology or a field related to mental health. Consultants with bachelor`s degree need two additional years of relevant professional experience
• At least 5 years of work experience in employee support, mental health, cross cultural communications, counselling and related areas preferably gained within the UN system or international development/humanitarian aid sector.
• Working knowledge (Level C) in English and fluency in Arabic language.

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work
• Good knowledge of the UN System internal policies, practices, and procedures is highly desirable
• Proven ability to plan and prioritize own work, and to work independently
• Additional training or certification in Trauma and Stress Management is an added advantage.

Selection Criteria

• Additional training or certification in Trauma and Stress Management is an added advantage.
Knowledge of another official UN language or local language of the region is considered an asset.

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

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