Technology Manager, ITSEF

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit www.worldbank.org.

VPU Context

The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet. For more information on ITS, check this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w.   

Unit Context 

The ITS Operations Effectiveness unit (ITSEF) delivers operational data and knowledge solutions that equip frontline teams and management with actionable insights to improve decision-making, enhance transparency, and mitigate risk. The unit also supports the capture, curation, and dissemination of institutional knowledge, ensuring that critical information is accessible and leveraged across the organization, while working with the Bank’s verticals.

The Technology Manager role requires an experienced professional with strong stakeholder engagement skills, technical expertise, and a proven ability to lead innovation and digital transformation across globally distributed teams.

Duties and Responsibilities

The Technology Manager will be an active member of the ITS Management Team, engaging with internal and external stakeholders to advance the unit’s strategic objectives.
The Manager will be responsible for the following areas:

Business Engagement & Strategic Planning

- Develop and implement technology strategies aligned with organizational business priorities.

- Lead strategic planning for the Operations Products portfolio, ensuring integration with broader ITS institutional and technology strategy priorities.

- Participate in ITS senior leadership meetings and strategic reviews to drive organization-wide outcomes.

- Provide advisory services and be a thought leader in the practice domain.

- Interface with senior business leaders/management to provide project updates, manage expectations, and resolve critical issues/concerns.

- Ensure the unit’s work program is aligned with the department’s vision and strategic objectives.

- Manage the unit’s budget and ensure compliance with financial policies.

First Year Accountabilities

- Develop roadmaps, as well as process and workflow transformation frameworks, for Knowledge for Operations, Tools for Task Teams, and Operations Analytics product lines.

- Expand and refine knowledge products that address the evolving needs of the Bank’s vertical sectors, ensuring these tools support sector-specific challenges and priorities.

- Develop AI for Operations program including leveraging AI agents across key domains, with a particular emphasis on enhancing the Risk tools, enriching the WBG Scorecard, and advancing the suite of knowledge products.
Successfully deliver the capital program assigned to the unit.

- Establish well-functioning teams within the unit and effective collaboration across the department.

- Develop successful business relationship management with business partners across all operational regions and sectors.

Program Delivery

- Provide strategic technology advisory to the Bank’s knowledge agenda and its vertical functions, enabling the adoption of innovative solutions that deliver measurable business value. Apply deep business knowledge of WBG verticals to shape and tailor data and technology solutions that meet the unique operational and strategic needs of each department.

- Lead the development and adoption of AI-driven knowledge solutions within verticals, accelerating institutional learning and operational effectiveness.

- Drive enhancements to the WBG Scorecard by integrating AI-powered features that strengthen performance tracking and strategic alignment.

- Oversee the design and delivery of technology solutions tailored to risk analysis, including the development of AI-powered applications to advance Risk Analytics.

- Lead the development, implementation, and continuous improvement of data strategies that align with WBG goals and support evidence-based decision-making.

- Provide technical oversight and leadership to teams developing digital solutions, ensuring alignment with Agile methodologies and organizational priorities.

- Champion the adoption of Agile ways of working, fostering a culture of collaboration, and innovation.

Leadership and Talent Management

- Demonstrate WBG leadership values and managerial behaviors, promoting these principles throughout the team.

- Encourage and maintain technical excellence by cultivating an environment focused on learning and innovation.

- Attract and retain high-performing talent by promoting professional development, delivering constructive feedback, facilitating opportunities for career advancement, and conducting comprehensive performance evaluations.

- Lead teams distributed across key hubs such as Washington, DC; Chennai; Sofia; Nairobi; and Singapore, ensuring effective coordination and knowledge sharing.

- Foster an inclusive, high-performance culture focused on learning, accountability, and team effectiveness.

- Manage unit budget and ensure compliance with financial policies.

- Oversee legal and procurement processes for technology partnerships and equipment.

- Drive talent and organizational development initiatives for the unit aligned with strategic institutional goals