Technology Manager, ITSOP

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit www.worldbank.org.

VPU Context

The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet. For more information on ITS, check this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w.   

Unit Context 

The ITS Operations Products unit (ITSOP) enables digital enablement of the Bank's business processes through a modern, flexible, and user-friendly digital platform that integrates and optimizes critical functions for thousands of front-line staff. It also drives the delivery of AI-powered business solutions to support business priorities and accelerate data-driven decision-making across the institution.

ITS is seeking a Technology Manager to lead the ITS Operations Products unit (ITSOP). The Technology Manager will oversee the people and portfolio focused on delivering the optimal digital experience for employees, shareholders, vendors, the public, and other key stakeholders.

In this pivotal role, a deep understanding of operations business processes is essential. The World Bank Group’s commitment to transformative impact hinges on advanced digital platforms and seamless business integration. The successful candidate will possess substantial expertise in mapping, optimizing, and digitizing complex workflows within global development organizations. Drawing on their knowledge of operational best practices, they will guide the evolution of critical functions—from project inception through execution and evaluation—ensuring efficiency, transparency, and adaptability. This knowledge will empower the Manager to collaborate effectively with stakeholders, identify opportunities for digital enablement, and tailor technology solutions that directly support front-line staff in achieving the institution’s development mission.

Duties and Responsibilities

The Technology Manager will be an active member of the ITS Management Team, engaging with internal and external stakeholders to advance the unit’s strategic objectives.

The Manager will be responsible for the following areas:

Business Engagement & Strategic Planning

- Develop and implement technology strategies aligned with organizational business priorities.

- Lead strategic planning for the Operations Products portfolio, ensuring integration with broader ITS institutional and technology strategy priorities.

- Participate in ITS senior leadership meetings and strategic reviews to drive organization-wide outcomes.

- Provide advisory services and be a thought leader in the practice domain.

- Interface with senior business leaders/management to provide project updates, manage expectations, and resolve critical issues/concerns.

- Ensure the unit’s work program is aligned with the department’s vision and strategic objectives.

- Manage the unit’s budget and ensure compliance with financial policies.

First Year Accountabilities

- Develop roadmaps, as well as process and workflow transformation frameworks, for Financing Products, and Analytics & Advisory Services product lines.

- Achieve operational excellence and consistently meet or surpass performance benchmarks.

- Streamline processes to improve efficiency in line with agreed upon OKRs.

- Improve staff psychological safety to satisfactory levels.

- Successfully deliver the capital program assigned to the unit.

- Establish well-functioning teams within the unit and effective collaboration across the department.

- Develop successful business relationship management with business partners across all operational regions and sectors.

Program Delivery

- Provide strategic technology advisory to Operations Policy business units, enabling the adoption of innovative solutions that deliver measurable business value.

- Lead enhancements to the Operations Workspace by integrating modern digital capabilities into project lifecycle workflows and processes.

- Drive early-stage technology innovation through the design, prototyping, and piloting of new solutions, accelerating the time-to-MVP for digital capabilities that support operational and strategic priorities.

- Lead the end-to-end design, development, and delivery of technology solutions and advisory services for operations policy and project lifecycle functions, ensuring alignment with institutional strategic priorities to drive efficiency and compliance.

- Provide technical oversight and leadership to teams developing digital solutions, ensuring alignment with Agile methodologies and organizational priorities.

- Champion the adoption of Agile ways of working, fostering a culture of collaboration, and innovation.
Develop roadmaps, as well as process and workflow transformation frameworks, for Financing Products, and Analytics &

Leadership and Talent Management

- Demonstrate WBG leadership values and managerial behaviors, promoting these principles throughout the team.

- Encourage and maintain technical excellence by cultivating an environment focused on learning and innovation.

- Attract and retain high-performing talent by promoting professional development, delivering constructive feedback, facilitating opportunities for career advancement, and conducting comprehensive performance evaluations.

- Lead teams distributed across key hubs such as Washington, DC; Chennai; Sofia; Nairobi; and Singapore, ensuring effective coordination and knowledge sharing.

- Foster an inclusive, high-performance culture focused on learning, accountability, and team effectiveness.

- Manage unit budget and ensure compliance with financial policies.

- Oversee legal and procurement processes for technology partnerships and equipment.

- Drive talent and organizational development initiatives for the unit aligned with strategic institutional goals.

Technical Domain Expertise

- Deep understanding of institutional technology strategies and international development environments, including key priorities and operational challenges

- Track record of leading, developing, and coaching technical teams including software engineers, solution architects, data scientists, infrastructure and emerging technology specialists.

- Proven track record designing and implementing digital solutions that are intuitive, accessible, and tailored to diverse user groups.

- Demonstrated experience with agile delivery, modern app development practices (low/no code), design thinking, and forward engineering.

- Technical problem solving with ability to diagnose complex technical challenges and guide teams through technical design, integration and implementation decisions.

- Knowledge of institutional technology strategies and international development settings, including familiarity in addressing limitations in underlying infrastructure, connectivity, and energy access in resource-constrained environments.

- Expertise in digital transformation and technology innovation lifecycles within large enterprises and developing country contexts.

- Demonstrated ability to work with sensitive and confidential information.

Leadership & Business Acumen

- Strong organizational skills and excellent judgment, with the ability to handle multiple tasks, stay detail-oriented, and focus on top priorities.

- Proven ability to prioritize key issues, balance strategic goals with immediate needs, and deliver results under tight deadlines and limited resources.

- Demonstrated success in technical leadership and mentorship, having developed technical talent through coaching, knowledge sharing and career development planning.

- Strong analytical skills to optimize organizational efficiency and eliminate redundancies.

- Ability to present complex technical concepts to diverse audiences and levels of technical ability, including senior leadership, government officials, and development partners.

- Exceptional conceptual, analytical, and business judgment capabilities.

- Diplomatic approach to identifying cost-effective solutions that meet complex business requirements.

- Outstanding verbal and written communication skills, with ability to translate technical concepts for non-technical audiences.

Relationship Building & Stakeholder Management

- Demonstrated ability to build and maintain strategic partnerships with diverse stakeholders.

- Serve as a bridge between IT, business units, and end users, building consensus and enthusiasm for user-centric digital transformation.

- Strong interpersonal skills for building collegial working relationships across organizational levels.

- Building and maintaining collegial working relationships.