IT Officer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The IT Officer to assist the Sr. IT Manager & Field Coordinator by managing the day-to-day operation of the IT & Operation Unit. The IT Officer reports to the Field Coordinator and is responsible for managing IT equipment of IRC Myanmar. The position is based in Myitkyina, with travel to field locations within Kachin state when needed to support.

Major Responsibilities:

IT Infrastructure Duties

• Manage the design, development and installation of information systems in collaboration with the IT department in IRC HQ and Asia Regional Office, in order to ensure compatibility with existing systems.
• Provide technical documentation of all system architecture in use and in development, including network diagrams and Active Directory schema and group policies.
• Review internet connectivity and computer hardware to be compliant with IRC minimum standards in a timely manner.
• Configure, deploy, and maintain all network equipment for office; configure all intra-office network protocols in use.
• Develop timeframes and cost plans for acquisition of new equipment or software; provide technical recommendation to requestor on budgetary implications of current and future needs.
• Assist and strategize with Field Coordinator for the design and implementation of Field Office networks, including budgeting and procurement for all network and required computer equipment.
• Strong troubleshooting abilities, especially in Networking, System, MS Applications/MS Operating System and virtualization technology.

IT Support Duties

• Provide technical assist to staff for all PC hardware, software and associated peripherals.
• Log support requests and document their outcome to assist in the resolution of common queries.
• Install and configure operating systems and IRC-approved software packages to the agreed standards of IRC global operations.
• Maintain existing computer equipment to the agreed standards of IRC global operations by performing upgrades, new installations and carrying out routine procedures.
• In consultation with IRC HQ, assist in procurements, including conducting needs assessments,
• Perform and maintain operating systems and office application suites on all user workstations. Ensure that security updates are properly being applied and that workstations remain up-to-date.
• Monitor workstation usage to ensure that users remain within the confines of the IRC Myanmar Acceptable Usage Policy.
• Assist in finalizing strategy of emergency IT deployment in emergency disaster response.
• Ensure compliance with IRC HQ IT policy by all computer users.
• Participate and represent as IT department in any IRC MM Operations meetings, any inter-agency IT-related meetings or seminars.
• Assist in IT capacity building for any program-related duties as requested by your supervisors.
• Collaborate with development and Engineering team to support the necessary deployment and infrastructure management on Azure
• Collaborate with development and Engineering team to support the necessary deployment and infrastructure management on Azure
• To check every laptop to join to the Azure domain with the co-managed state and need necessary modification according from the global guidelines from HQ.
• Deploy and configure Multi-Factor Authentication on all laptops and devices and to get enhance security according to IRC standard guidelines.

Common Duties

• Ensure that all IRC staff remains in compliance with IRC MM Security Policies, IT Acceptable Usage Policy and Mandatory Reporting Policy as it pertains to IT.
• Submit regular progress reports to Sr. IT manager and field Coordinator.
• Participate and represent IT department in any IRC MM Operations are full staff meetings
• Attend and participate in trainings identified/organized by the supervisor.
• Participate and represent IRC in any inter-agency IT-related meetings or seminars
• Follow and adapt any new procedures/guidelines designated by Country Director or Sr. IT Manager.
• Assist in an IT capacity for any program-related duties as requested by your supervisors. This includes the assistance in producing supplementary program or visibility materials for various IRC programs.

What should you have?  

Education

• Advanced degree in Computer Engineering or equivalent of 3 years’ experience in relevant field.
• A+ Certification, Cisco Certification, and/or MCSE Certification preferred.

Experience

• Minimum of 3 years’ professional experience, preferably in complex humanitarian settings.
• Experience in network troubleshooting, hardware deployment/repair, and system management preferred.

Competency

• Strong troubleshooting abilities (networking, MS Applications, and MS Operating System).
• Strong technical writing/documentation skills.
• Strong management and organizational skills.
• Strong hardware deployment and repair skills.
• Good communication and negotiation skills.

Languages

• Fluency in Burmese and English.
• Knowledge of local languages encouraged.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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