Outreach Caseworker
Remote | Chelsea | Kensington | London
- Organization: BRC - British Red Cross
- Location: Remote | Chelsea | Kensington | London
- Grade:
-
Occupational Groups:
- Communication and Public Information
- Closing Date: 2025-10-20
Outreach Caseworker
Location: Covering Kensington & Chelsea, London
Salary: £30,000 per annum (plus ILW, if residing & working in London)
Hours: 35 per week
Contract: Permanent
Are you ready to make a real difference in the lives of those who need it most?
Join our pioneering NHS programme, High Intensity Use (HIU) Programme as an Outreach Caseworker, supporting vulnerable individuals across Kensington & Chelsea. This is your chance to be part of an innovative, compassionate initiative that’s transforming care for frequent users of urgent and emergency services. You’ll support individuals who frequently access services, empowering them to take control, avoid crisis, and reconnect with their communities.
What does a typical day as an Outreach Caseworker involve?
- Supporting individuals with complex needs to access the right help and avoid crisis.
- Identifying social factors driving high use of emergency services.
- Building trust with people facing challenges like trauma, addiction, and mental health issues.
- Reducing stigma and shifting behaviours through community engagement.
- Working closely with partners like A&E, GPs, housing teams, and mental health services.
What will you bring to the role of Outreach Caseworker?
- Experience supporting vulnerable people with complex needs, e.g. substance abuse, mental health conditions.
- Strong communication skills and the ability to build trust.
- Confidence in delivering casework, person-centred planning and risk assessment.
- Quick thinking and effective negotiation in fast-paced settings.
- Accurate record-keeping and attention to detail.
Interested? The closingdate for applications is 23.59 on Monday 20th October 2025.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.