Website Product Manager

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The IRC

This position will sit within the Marketing Technology department. Marketing Technology is responsible for the enterprise supporter management platforms that support the global delivery of private sector resources, as well as the key partnerships, advocacy and influence objectives of the External Relations, Communications and Advocacy departments. These platforms also play an important strategic role in the creation of brand, its awareness and support for fundraising and advocacy goals. The platforms include the Enterprise CRM platform, various donation platforms, the global website and email communications platforms.

Position Summary:

We are seeking a strategic, technically-savvy and Website Product Manager/Owner to lead the development, optimization, and ongoing management of our global Drupal-based Rescue.org website ecosystem. This role bridges the gap between business needs and technical execution, ensuring our digital platforms deliver outstanding user experiences, meet organizational goals, and evolve with industry standards.

Key Responsibilities:

Agile Product Ownership

• Define and maintain the website product roadmap and backlog aligned with business objectives.
• Serve as the main technical point of contact for all website-related initiatives.
• Prioritize features, enhancements, and bug fixes based on impact and feasibility, in coordination with partners.

Stakeholder Collaboration

• Work closely with fundraising, marketing, analytics, content, UX/UI, IT Infrastructure, and external vendors to gather requirements and feedback.
• Develop process for effective Product Requirements Documents (PRDs) and change management for new website features and enhancements.
• Translate business needs into clear, actionable user stories and acceptance criteria in development tickets.

Drupal Platform Management

• Collaborate with Drupal CMS developers to implement new features and maintain site integrity, ensuring efficient performance, scalability, and security.
• Stay ahead of Drupal updates, modules, and community standards. Identify new technical opportunities to improve the platform.

User Experience & Optimization

• Champion user-centric design and accessibility standards (WCAG, ADA).
• Monitor site analytics and user behavior to find opportunities for improvement, in collaboration with partners.
• Support A/B testing and conversion rate optimization initiatives.

Agile Project Management

• Manage timelines, resources, and budgets for website projects.
• Ensure timely delivery of features and updates through agile methodologies, including sprint planning and backlog grooming.

Quality Assurance

• Together with the development team, create quality assurance (QA) and user acceptance testing (UAT) processes for new features and ensure successful QA and UAT execution.
• Conduct regular audits for content accuracy, broken links, SEO/GEO compliance, accessibility compliance and performance.
• Ensure consistent branding and messaging across all digital touchpoints.

Key Working Relationships: 

Position reports to:  Director, Marketing Technology

Position directly supervises: Website, Product Specialist

Other Internal and/or external contacts: 

Internal: Handles content products/platforms that drive brand awareness, lead generation and revenue with various teams across the organization. This includes External Relations, mass marketing, advocacy, IT, Germany, Sweden, US programs, CRM. 

External: Handles the relationship with Drupal development vendor Kanopi.vendors Manages the work of the Website Product Specialist. Works as part of web development team that includes frontend development, marketing analytics, and collaboration with external consultants (including developers, designers). Supports a global marketing team in the USA, Asia and Europe. Collaborates with external consultants (including software developers and designers). 

Qualifications:

• Bachelor’s degree or equivalent experience in Marketing, Digital Media, Computer Science, or related field.
• 5+ years of experience managing websites, with at least 2 years in a product owner or manager role.

Required Skills:

• Drupal Expertise
  • Strong understanding of Drupal CMS (preferably Drupal 9 or 10), including content types, views, blocks, and modules.
  • Experience managing Drupal site architecture and editorial workflows.
• Product Management
  • Proven experience in product ownership or product management roles.
  • Ability to define and execute product roadmaps and prioritize backlog items.
• Project Management
  • Familiarity with Agile/Scrum methodologies.
  • Experience using project management tools like Jira, Trello, or Asana.
• Technical Acumen
  • Basic understanding of HTML, CSS, and JavaScript.
  • Ability to communicate effectively with developers and technical teams.
  • Prototyping and wireframing experience with tools like Figma and ChatGPT.
• Analytics & Optimization
  • Experience with Google Analytics, Tag Manager, and other tracking tools.
  • Experience with heatmapping tools such as Hotjar or CrazyEgg.
  • Ability to interpret data and drive decisions based on user behavior and performance metrics.
  • Experience with A/B testing tools such as VWO or Optimizely.
• UX & Accessibility
  • Knowledge of user-centered design principles.
  • Understanding of web accessibility standards (WCAG, ADA compliance).
• SEO, GEO & Content Strategy
  • Familiarity with SEO and GEO best practices and tools.
  • Experience working with content teams to ensure consistency and optimization.
• Communication & Collaboration
  • Excellent written and verbal communication skills.
  • Strong stakeholder management and cross-functional collaboration abilities.

Preferred Skills:

• Experience working with nonprofit or other educational, governmental, or mission-driven organizations.
• AI product experience (e.g., integrating LLMs, semantic search, translation, content generation tools)
• Experience working across distributed and cross-cultural teams
• Familiarity with marketing automation and CRM platforms such as Salesforce.
• Certification in Product Management or Agile methodologies.
• Language skills in Spanish, Arabic, French, Swedish, German or Korean a plus.

Licenses or Certifications:  None required

Language Skills:  NA

Pay Range: $54,000 - $65,000

Working Environment: Fast-paced and fluid work environment.

This is a remote position; however, the candidate must be available to work core hours aligned with the U.S. Eastern Standard Time (EST) zone.

Occasional travel may be required. A collegiate environment working collaboratively across IT and External Relations and broader IRC. Strong sense of transparency and accountability to ensure we are doing right by our beneficiaries and donors, exemplifying the IRC Way.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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