Telecommunications Assistant (Open to External Applicants)

Background

• Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as “internal” candidates)  
• Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA) and personnel on regular PSA contracts 
• Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

1.    Office/Unit/Project Description  

The UNDP Country Office administers and manages common premises and shared services on behalf of the co-located UN agencies, funds, and programs. The Common Premises Unit is established to ensure the efficient, secure, and cost-effective management of all common premises, assets, and services. The unit's objective is to provide high-quality support services to all Participating Agencies, enabling them to focus on their core mandates

The Telecommunications Assistant provides technical support for telecommunications and IT infrastructure, ensuring smooth operations and efficient communication systems. The incumbent promotes a client, quality, and results-oriented approach.
 

2.    Scope of Work

Service desk operations related to Telecommunication operations.
•    Provides timely and efficient Telecommunication operational support to all components and sites.
•    Receives and logs problem calls or service requests in the automated tracking system.
•    Attempts to resolve problem calls or service requests on initial contact.
•    Diagnoses and resolves relatively simple hardware, software, or connectivity problems.
•    Assists in resolving Telecom Issues by coordinating /Liaoning various telecom units in section.

Wide Area Network Operations (WAN):
•    Monitors transmission performance of all local and remote network nodes at the link and at the I/O levels.
•    Coordinates with leased line carrier and/or remote site technical support staff, service restoration during facility failures.
•    Communicates with the Users and keeps Users informed using Service Support Application tools and in person, in kind and descriptive manner as per FTS Service Level Agreement (SLA) with users. 
•    Creates immediate workaround solutions for User Requests which cannot be resolved within the Service Level Agreement (SLA).

Local Area Network Operations (LAN):
•    Monitors the performance of the LAN, Metropolitan Area Network (MAN) and high-speed Internet access facilities.
•    Assists in the implementation of ad-hoc LAN support requirements with departmental focal points.
•    Provides remote operations and maintenance service and advanced technical support for access routers on the Wide Area Network.
•    Maintains LAN and MAN equipment inventory.
•    Installs, maintains, troubleshoots, operates and repairs all Communication Configuration Items (CI) used by end-Users in his/her location.

Voice and Messaging Operation:
•    Analyzes and reviews requests for telephone services; advises UN officials and or facilities staff, e.g., architects, electricians, movers) in preparing requests for services to ensure they are cost-effective and physically feasible.
•    Formulates technical service orders and follows up on pending work orders, requisitions, trouble reports, etc., to ensure work is completed in a timely fashion.
•    Decides on type of equipment/services needed.
•    Maintains liaison with outside contractor telecommunications representatives with regard to any change, correction or discrepancy on the above and other technical information on procedures; oversees installations, monitors quality and quantity of work performed by contractors and compiles and prepares statistics on same.
•    Drafts and prepares blueprints showing equipment locations for telephone technicians and facilities management staff.
•    Assists in the design and development of work order databases and maintains the databases using advanced computer technology.

Audio/Visual Conference Services:
•    Installs, configures and tests audio, video conference and desktop video conference hardware/software using available communication and network connectivity.
•    Assists in meetings’ preparation by preparing and configuring conference hardware and operates equipment during conferences.
•    Provides support and training for new users of conference systems.
•    Researches and evaluates new conference products ensuring compatibility with current operational standards and growth for future needs.

Telephone Billing Services:
•    Ensures that clear and accurate records of all telephone accounts, documentation and invoices are maintained.
•    Follows up on outstanding payments and recovery of charges.
•    Maintains electronic records of all expenditures for commercial communications of the Mission and provides CITS budget officer with this information on a regular basis.
•    Maintains comprehensive filing system of invoices, statements and correspondence for all telephone systems, including issue and return vouchers for mobile and satellite SIM cards.
•    Ensures that all telephone billing documents are scanned and electronically stored before being archived.

The incumbent shall perform other duties within their functional profile, as deemed necessary, for the efficient functioning of the of the Office, Organization.

3.    Institutional Arrangement

The Telecommunications Assistant will work under the overall guidance and direct supervision of the ICT Specialist and will beresponsible for the above mentioned tasks.
 

5. Competencies
 

Core
 

Cross-Functional & Technical competencies 

5.    Minimum Qualifications of the Successful NPSA

6.       The following documents shall be required from the applicants:

a)    Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
b)    A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.
c)    Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.
 

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.