Intensive Case Management Supervisor

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Intensive Case Management (ICM) Supervisor manages staff providing direct client services within case management and supportive services programs, with a special focus on clients in crisis. The ICM Supervisor plans and implements programming, coordinates trauma-informed service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance, and reporting responsibilities for the assigned portfolio.

Major Responsibilities:

Service Delivery

• Guide the implementation of programs and ensure all services are completed in a timely manner and address barriers to safety and wellness for especially vulnerable refugees, asylees, and other Office of Refugee Resettlement (ORR) eligible populations and immigrants

• Assign cases to caseworkers and ensure timely provision of strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). Lead collaboration with other departments to encourage timely internal and external referrals.

• In coordination with other IRC supervisors, coordinators and managers, identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.

Documentation, Reporting and Contract Compliance

• Ensure that case file documentation is maintained in compliance with contract requirements.

• Guide the timely implementation of program updates as needed.

• Review initial, 6-month and 12-month assessments.

• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.

• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

• Cultivate a respectful, supportive, and inclusive environment for team members and clients.

• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.

• Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.

• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.

• Represent IRC in public, professional, and governmental forums as needed.

• Other duties as assigned.

Job Requirements:

Education:

• Bachelor’s degree required, preferably in social work or related field. Masters degree in social work or related field strongly preferred.

Work Experience:

• Minimum two to three years of experience implementing domestic refugee resettlement or similar programs

• Experience supervising, supporting, and training staff strongly preferred

• Experience in program management and responsibility for budget management preferred

Demonstrated Skills and Competencies:

• Proficiency in Microsoft Office applications

• Ability to prioritize and manage time effectively

• Demonstrated ability to work effectively as a team member in a multi-cultural environment

• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus

• Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Working Environment:

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.

• May require occasional weekend and/or evening work.

Compensation: (Pay Range: $70,896 - 75,623) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.