Contract Operations Manager (COM)

Job description

CTG overview

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!

But do you know who we are? And what do we do?

We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.

Here’s a list of services we offer:
•Staffing solutions and HR management services
•Monitoring and evaluation
•Fleet management and logistics
•Facilities management
•Sustainability and Communications Advisory
•Election monitoring and observation
•IT professional services
•Medical assistance

Visit www.ctg.org to find out more.

Overview of position

The Contract Operations Manager (COM) is responsible for the overall management, coordination, and performance of the contractor’s personnel and services within the mission area. Acting with delegated authority on behalf of the contractor, the COM ensures that all contractual, operational, and administrative requirements are met and that the highest standards of professionalism, discipline, and client service are maintained across all deployment sites. The role requires sound judgment, leadership under pressure, and a deep understanding of security operations in complex and multi-national environments.

Why Join Us

At Hart Security, we pride ourselves on our dynamic work environment and commitment to excellence. We offer competitive compensation, opportunities for professional development, and the chance to work on projects that make a difference. If you are a dedicated Contract Operations Manager looking to make an impact in the risk management sector, we would love to hear from you

Role objectives

 

• Act with full delegated authority on behalf of the contractor in all operational and administrative matters related to the contract.

• Ensure the professional conduct and discipline of all contractor personnel in accordance with company policies, client directives, and the terms of the contract.

• Oversee the planning, deployment, and management of contractor personnel across all designated locations, ensuring adequate coverage and operational effectiveness.

• Serve as the primary point of contact between the contractor and the client for all operational and performance-related matters.

• Ensure compliance with all client regulations, mission directives, and security protocols

• Manage performance metrics, reporting, and documentation in line with contractual and client requirements.

• Supervise incident response, ensure accurate and timely reporting, and coordinate with client representatives on investigations and corrective actions.

• Monitor and control operational expenditures in alignment with contract terms and company procedures.

• Foster a culture of accountability, safety, and professionalism throughout all contractor operations.

 

Project reporting

• This role reports to the Director of Operations. 

Key competencies

• Bachelor’s degree in a security-related discipline (e.g., Security Management, Criminal Justice, Risk Management, or equivalent).

• Minimum of 7 years of police or military service, preferably in a command or supervisory capacity.

• Minimum of 5 years of managerial experience, including experience managing contracts for international organisations, government agencies, or defence clients.

• Previous experience working in South Sudan is required.

• Proven experience in the management of large-scale, multi-site security operations in austere or post-conflict environments.

• Demonstrated ability to liaise effectively with international stakeholders and operate within multi-national frameworks.

• Strong understanding of contractual compliance, operational risk, and personnel management.

• Excellent written and verbal communication skills in English.

• Leadership and team management in high-pressure environments

• Strategic and operational planning

• Stakeholder and client engagement

• Integrity, professionalism, and cultural sensitivity

• Incident management and decision-making

• Compliance and accountability

• Adaptability and resilience

Team management

• This role has no team management responsibilities. 

Further information

• Qualified female candidates are encouraged to apply for this role.

Disclaimer:
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility
· CTG encourages all candidates applying for this advertisement to ensure that their candidate profile is up to date with up to date experience / education / contact details, as this will help you being considered further in your application for this role.