Guesthouse Coordinator

UNICEF is a leading humanitarian and development agency working globally for the rights of every child. Child rights begin with safe shelter, nutrition, protection from disaster and conflict and traverse the life cycle: pre-natal care for healthy births, clean water and sanitation, health care and education. UNICEF has spent nearly 70 years working to improve the lives of children and their families.
Working with and for children through adolescence and into adulthood requires a global presence whose goal is to produce results and monitor their effects. UNICEF also lobbies and partners with leaders, thinkers and policy makers to help all children realize their rights—especially the most disadvantaged.

• UN Volunteers should be provided equal duty of care as extended to all host entity personnel. Host entity support to the UN Volunteer includes, but is not limited to:
•Introductory briefings about the organisation and office-related context including security, emergency procedures, good cultural practice and orientation to the local environment;
•Support with arrival administration including setting-up of bank accounts, residence permit applications and completion of other official processes as required by the host government or host entity.
•Structured guidance, mentoring and coaching by a supervisor including a clear workplan and performance appraisal.
•Access to office space, equipment, IT support and any other systems and tools required to complete the objectives of the assignment including a host entity email address.
•Access to shared host entity corporate knowledge, training and learning;
•Inclusion of the volunteer in emergency procedures such as evacuations.
•Leave management.
•DSA for official travel, when applicable.
•All changes in the Description of Assignment occurring between recruitment and arrival or during the assignment need to be formalized with the United Nations Volunteer Programme;
•Investigate misconduct: sharing reports with the UNV;
•Provide emergency assistance, e.g. the death of volunteer or medical evacuation, in collaboration with UNV. Accept letters of guarantees or potential liabilities for covering medical costs not claimable under medical insurance in extraordinary situations (e.g. isolation facilities` services during pandemics).

1. Oversee Daily Operations: Manage all aspects of the guesthouse’s day-to-day functioning, including accommodation arrangements, housekeeping, catering coordination, and maintenance to ensure a safe, clean, and welcoming environment for residents.
2. Resident Services & Check-in/Check-out: Supervise guest arrivals and departures, maintain updated guest registers, allocate rooms according to UN bookings hub, and ensure residents are briefed on guesthouse rules and policies, emergency procedures, and amenities.
3. Facility Maintenance & Upkeep: Regularly inspect the premises to ensure rooms, common areas, and equipment are in good condition; coordinate timely repairs and preventive maintenance with the ancillary service providers; maintain an inventory of furniture, fixtures, supplies, and consumables.
4. Health, Safety, and Security Compliance: Ensure all health, hygiene, fire safety, and security (in coordination with the security section) standards are met in line with UNICEF guidelines; conduct periodic safety drills; coordinate with the Security Section to address risks and emergencies.
5. Vendor & Service Coordination: Liaise with external contractors for services such as cleaning, catering, laundry, pest control, and minor repairs; monitor quality and compliance with agreed standards and timelines.
6. Budget & Cost Control: Track and report on guesthouse-related expenses; ensure cost-efficient use of resources while maintaining service quality; support procurement processes for supplies and services.
7. Record Keeping & Reporting: Maintain up-to-date records on occupancy, maintenance requests, incidents, and supply usage; prepare periodic reports for the Administration Section, highlighting trends, issues, and recommendations for improvement.
8. Resident Wellbeing: Address resident concerns promptly and professionally; foster a respectful and cooperative atmosphere; ensure communal facilities are safe, functional, and inclusive.
9. Policy Compliance & Communication: Enforce UNICEF guesthouse policies, including rules on visitors, use of facilities, and quiet hours; communicate updates or changes in procedures to residents in a timely manner.
10. Collaboration: Work closely with the Administration, Security, and Operations Sections, as well as other UNICEF sections and field offices, to ensure smooth coordination and effective service delivery in line with organizational objectives.


Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day);
• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
• Provide annual and end of assignment self- reports on UN Volunteer actions, results and opportunities.
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
• Assist with the UNV Buddy Programme for newly arrived UN Volunteers;
• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.