Housing Enrollment Assistant

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Housing Stabilization Services program provides culturally responsive and linguistically appropriate services to refugees. The purpose of the HSS program is to provide critical housing financial assistance and support which enables eligible individuals and families to retain safe and affordable housing. The role of the Housing Enrollment Assistant will be to provide support to the HSS team with all HSS services such as applying for rental assistance, providing housing navigation services, making internal and external referrals to connect clients with other providers, attending outreach events, and hosting workshops. 

Major Responsibilities: 

•    Assisting the housing specialists in enrolling clients in housing services, which may include providing information on available housing options, eligibility requirements, and application processes. 
•    Answering phone calls and responding to emails from clients in a professional and courteous manner and directing them to the appropriate housing services. 
•    Maintaining accurate and up-to-date records of client information and housing services, using various filing and database management systems. 
•    Providing general administrative support, such as scheduling appointments, preparing correspondence, and filing documents. 
•    Collaborating with other IRC staff members and departments to ensure efficient and effective delivery of housing services. 
•    Documentation of case notes on IRC systems such as ETO and Integra.
•    Support in planning and hosting housing-related workshops. 
•    Performing in-person and virtual client enrollment as required by the HSS program. 
•    Participating in community outreach events to increase the visibility of housing services provided by IRC.
•    Attend IRC meetings and trainings. 
•    Other duties as assigned. 

Key Working Relationships: 
Position Reports to: Integration Coordinator  
Indirect Reporting: Housing Enrollment Specialist, Resettlement Manager, and Deputy Director of Programs
Other Internal and/or external contacts: 
Internal: Economic Empowerment team, Development team, Finance, Operations and other IRC teams as needed. 
External: All community service providers, partners and organizations.

Job Requirements: 

•    Bachelor’s degree in social work or related field of study preferred. 
•    Experience working with refugee and/or immigrant populations strongly preferred.
•    Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
•    1-3 years of experience working in an administrative role. 
•    Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
•    Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
•    Attention to detail and accuracy in work product.
•    English proficiency, both spoken and written, and professional proficiency in relevant languages preferred (i.e., Dari, Pashto, Swahili, Arabic, Ukrainian, Russian, Tigrinya, Spanish).
•    Proficient in Microsoft Office applications (Teams, Word, Excel, Outlook, PowerPoint); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
•    Valid driver’s license and access to a personal, insured vehicle.
•    Committed to continual learning and growth and anti-racism and values diversity, equality, and inclusion. 

Working Environment:  
•    Standard, professional office environment; hybrid remote, office, and field work
•    May require occasional weekend and /or evening work to attend outreach events
 

Compensation: (Pay Range: $25.00 - $27.00) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.