MEAL Officer

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified candidate for MEAL Officer. If you are a skilled and motivated professional ready to make a difference, we want you on board! Together, we’ll work to deliver impactful humanitarian solutions in challenging environments.

About the job

The MEAL Officer ( Accountability) based in Juba, South Sudan, will oversee the overall implementation of Accountability to Affected Population (AAP) and mainly the Community Feedback Mechanism (CFM) at the country level, including receiving, documenting, and processing complaints received through different channels in addition to be acting as the Safeguarding and CoC at the country level.

Responsibilities:

Information Sharing and CFM Handling Process:

• Develop content for CFM awareness-raising and design attractive IEC materials e.g. posters, brochures and business cards and make sure they are disseminated by all means to the public.
• Conduct regular Code of Conduct (CoC), Community Feedback Mechanism (CFM), and Core Humanitarian Standard (CHS) trainings for DRC staff and partners.
• With the support of the Programme Quality Development Manager, continually aim to improve information sharing and participation with communities, support the design and roll out of innovative methods that increase the engagement and participation of persons of concern and stakeholders at DRC South Sudan.
• Supervise the day-to-day functions of the CFM and ensure the timely entry of all feedback received from beneficiaries/stakeholders into the CFM Kobo server from the area offices. Ensure that all non-sensitive feedback should be directly referred to the DRC-designated colleagues for internal and external follow-up when required. Additionally, ensure the immediate referral of protection-related concerns and sensitive feedback in accordance with the DRC CFM workflow.
• Develop a monthly CFM report and ensure it is shared with relevant staff and senior management.
• Provide narrative updates on AAP activities in contribution to donor and other internal reports.
• Focal point for DRC SEA and the Corruption hotline number, ensuring that all sensitive feedbacks are documented in the right channels.

Acting as Safeguarding and CoC Focal Point to implement the following:

• Conduct CoC and PSEAH awareness activities.
• Advise staff and other stakeholders on DRC’s CoCRM. 
• Support the investigation team in the implementation of DRC’s Survivor-Centered Approach.
• Registers the Reporting Suspected Mechanisms (RSMs) in the CoC online tracking tool.

General Support to DRC MEAL System:

• In support of proposal development, support the Programme Quality Development Manager to identify the budget/resources needed for the establishment and maintenance of AAP systems and activities.
• In collaboration with the Area Managers and accountability focal points in the field, closely monitor AAP materials stocks and expenditure on accountability budget lines. 
• With the support of the Programme Quality Development Manager, provide budget forecasts on accountability lines for the budget follow-up (BFU) updates. 
• Support the Programme Quality Development Manager in the updating of a mission-wide Accountability Framework and/or relevant AAP standard operating procedures (SOPs).
• Ensure that relevant accountability SOPs are up-to-date, translated into Arabic, and shared with all relevant DRC staff.
• Support the CHS self-assessment and contribute to the preparation of the resulting accountability improvement plan (AIP).
• Support the Programme Quality Development Manager to draft the accountability portion of the proposal narratives.
• Support the MEAL Specialists in generating lessons learned from the CFM to be incorporated during the periodic learning events.
• Carry out additional responsibilities and project tasks as assigned by the Programme Quality Development Manager. This may include acting as the temporary MEAL focal point for specific projects in the case of staff gaps.

Capacity Building:

• Coordinate and liaise with DRC staffs and partners to improve accountability practices generally and CFM accessibility for program participants, including establishing a broad understanding of the full function of the CFM amongst the communities we work with, DRC staff, partners, and suppliers.
• Conduct regular visits to the DRC and partners’ operation areas and ensure relevant program staff are refreshed on accountability principles by organizing CFM sessions as needed.
• Lead the capacity building of DRC partners on CFM procedures and proactively identify training needs of DRC staff and partners and contribute to the development on new training materials as needed related to AAP. This includes conducting trainings on CoC and CFM as well as providing ongoing support in the development, implementation, and improvement of their system.

External and Internal Coordination

• Attend the PSEA working group meetings when requested.
• Represent the MEAL department in project kick-off, project review, closeout, and various learning events.
• Participate in DRC’s Regional AAP Working Group.
• Represent DRC in PSEAH inter-agency networks.

Required

• A Bachelor's Degree in Statistics and Demography, social work, social sciences, humanities, or other relevant disciplines is required.
• A minimum of two years of experience working in a relief or development NGO in a similar role.
• Previous experience working in accountability.
• Previous experience conducting training and delivering capacity building.
• Excellent communication skills in Arabic and English.
• Ability to communicate key information in an easy-to-understand, informative, and collaborative manner.
• Good contextual knowledge of local community and social/cultural constraints, realities, and organizational relationships.
• Strong organization, planning, and time management skills.
• Genuine care and respect for the needs of others, particularly vulnerable populations, with a strong belief in empowering marginalized and disenfranchised people.
• High integrity and willingness to conduct himself transparently and be open to scrutiny.High level of integrity, confidentiality, and professional ethics.
• Fluent in written and spoken Arabic.
• Good command of English, written and spoken.