Casework Supervisor

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: 

The Casework Supervisor manages staff providing direct client resettlement services including the ORR Initial Resettlement Services (OIRS), PC Gap and Reception and Placement (R&P) programs as well as extended services as part of the IRC’s overall direct services programs. The Casework Supervisor plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio. 

Responsibilities:

Core Service Delivery

• Guide the implementation of direct service programs and ensure all core services are completed in a timely manner.
• Coordinate pre-arrival case processing, including case assurance, communication with US ties, and liaising with IRC’s Processing Department at Headquarters.
• Assign cases to caseworkers and housing specialists and ensure timely provision of core services including airport pickups, home visits, school enrollment, domestic health assessments, securing housing and access to public benefits.
• Collaborate with other departments to encourage timely internal and external referrals.

Partnership Building

• Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.
• Develop and maintain vendor relationships that create budgetary savings and improve efficiency.

Documentation, Reporting and Contract Compliance

• Ensure that case file documentation is maintained in compliance with contract requirements.
• Guide the timely implementation of program updates as needed.
• Review R&P and ORR period reports.
• Provide direct oversight and case supervision of all special minor cases and ensure special reporting requirements are met.
• Lead preparation for all monitoring visits including IRC, state, and federal agencies.
• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
• Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Represent IRC in public, professional and governmental forums as needed.

Requirements:

• University degree (B.A.) required, preferably in social work or related field.
• Minimum three years of experience implementing domestic refugee resettlement or related programs.
• Experience supervising, supporting, and training staff.
• Experience in program management and responsibility for budget management preferred.
• Proficiency in Microsoft Office applications
• Ability to prioritize and manage time effectively.
• Demonstrated ability to work effectively as a team member in a multi-cultural environment.
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.
• Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment: 

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: (Pay Range: $55,100 - $63,721)  Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
 

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.