Our team and mission

The Internal Communication Products and Channels Office in the Communication Department is responsible for the coordination, harmonisation, development and implementation of Internal Communication activities across the Agency. Current internal communication objectives are to inform employees about the 2040 strategic objectives, unify ESA's workforce with a clear brand narrative, enhance engagement and support cultural transformation, in particular through a new communication and intranet platform (called One ESA), inspire staff by emphasising the impact of their contributions, increase visibility of leadership communication, and improve internal corporate and institutional communication. It's a small team, distributed across ESA's establishments in Europe.

Candidates interested are encouraged to visit the ESA website: http://www.esa.int

Field(s) of activity for the internship

Topic of the internship: Internal Community Management

Position Overview
You will join our team as an intern in internal communication, contributing to the planning and execution of key initiatives that strengthen organisational cohesion and employee engagement at ESA. This internship offers an exceptional opportunity to gain hands-on experience in particular in community management, where you will contribute to a specific community engagement project.

As part of your role, you will:

• collaborate closely with the internal communication team to design and implement campaigns that resonate with the workforce;
• draft, edit, and publish engaging content for the OneESA Intranet platform;
• contribute to the management of online communities;
• contribute to a community engagement project, e.g. for a specific directorate or a specific channel;
• assist in organising internal events and activities aimed at fostering a sense of community among employees;
• conduct research to identify best practices in internal communication and community management;
• monitor and evaluate the success of communication initiatives, providing insights for continuous improvement;
• support the development of storytelling approaches that highlight organisational achievements and values.

Learning Objectives

This internship is designed to provide you with:

• an understanding of how strategic communication shapes organisational culture and aligns with broader objectives;
• practical skills in crafting clear and persuasive messages across various formats and channels;
• experience in project management, including planning, execution, and evaluation of communication campaigns;
• exposure to tools and techniques used to measure the effectiveness of communication strategies, in particular community engagement;
• collaboration skills through teamwork with professionals from diverse backgrounds and departments;
• insight into managing events and activities that enhance employee engagement and belonging.

Behavioural competencies

Result Orientation
Operational Efficiency
Fostering Cooperation
Relationship Management
Continuous Improvement
Forward Thinking

For more information, please refer to ESA Core Behavioural Competencies guidebook

Education

You must be a university student, preferably studying at master’s level. In addition, you must be able to prove that you will be enrolled at your University for the entire duration of the internship.

Additional requirements

The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another ESA Member State language is an asset.

During the interview, your motivation for applying to this role will be explored.

Knowledge and background in online community management, social media, Content Management Systems, AI and/or publishing would be an advantage.