Business Transformation Officer (Product Portfolio Manager), CST II, Juba South Sudan - 2 Positions (1 Remote & 1 based in Juba)

DEADLINE FOR APPLICATIONS

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ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Business Transformation Officer - Product Portfolio Manager (2 positions)

TYPE OF CONTRACT: International Consultancy (CST Level II)

UNIT/DIVISION: TEC

DUTY STATION (City, Country): To be based in Juba, South Sudan (1 position) To work remotely (1 position)

DURATION: 11 Months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

WFP South Sudan operates in one of the world’s most complex humanitarian environments, where agility, data-driven decisions, and cross-functional collaboration are critical. To strengthen operational resilience and programme impact, the Country Office is embarking on a comprehensive digital and business transformation. This consultancy will be responsible for translating strategic goals into tangible digital products, streamlined business processes, and a unified data ecosystem. The incumbent will bridge technology and operations — defining the roadmap, engaging leadership, and ensuring adoption of tools that enhance field-level execution and decision-making.

ACCOUNTABILITIES/RESPONSIBILITIES:

1. Define and drive the transformation roadmap developing a cohesive business and digital strategy aligned with the South Sudan Country Strategic Plan and operational realities.

2. Engage leadership and stakeholders facilitating strategic dialogues with CO management, unit heads, and field offices to ensure alignment, ownership, and prioritization of transformation initiatives.

3. Assess the current digital ecosystem identifying integration gaps, process inefficiencies, and opportunities for product-driven solutions.

4. Lead process redesign and productization mapping core business processes and converting them into workflows, AI and data products that streamline planning, execution, and reporting.

5. Act as portfolio lead for data analytics, workflows and AI tools: defining requirements, managing the product backlog, and ensuring delivery of fit-for-purpose dashboards and operational systems (employing agile project management methods).

6. Oversee data architecture and pipelines (ETL/ELT): consolidating datasets from corporate, local, and partner systems into a unified data repository with robust data quality controls.

7. Build a data-driven culture by engaging and training end users from CO and Field Offices on solutions.

8. Implement structured change management: guiding teams through transformation by addressing adoption barriers, building capacity, and embedding a culture of iteration and innovation.

9. Build, test, and maintain dashboards: ensuring decision dashboards are sourced from a single trusted repository, minimizing reporting discrepancies and improving operational accuracy.

10. Collaborate with global product teams: aligning South Sudan’s needs with WFP corporate solutions (Partner Connect, SCOPE, School Connect etc.) contributing feedback loops and use cases to inform platform evolution.

11. Perform any other duties assigned by the supervisor.

DELIVERABLES AT THE END OF THE CONTRACT:

1. South Sudan Digital Roadmap, including prioritization of high-impact data and operational products.

2. System and process gap analysis, with proposed integration architecture and product recommendations.

3. Capacity-building and change management materials, including training guides, demos, and adoption metrics.

4. End-to-end delivery of selected product pilots, covering design, implementation, and rollout.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

• Advanced university degree in Business Administration, Information Management, Computer Science, Economics, or a related field or first university degree with additional years of relevant work experience.

Experience:

• For candidates with a master’s degree or higher: A minimum of 5 years of progressive experience leading product development, digital transformation, or operational excellence projects in complex organizations. Proven experience in defining roadmaps, managing stakeholders, and delivering digital tools from concept to adoption. Experience in humanitarian or development contexts, ideally in fragile contexts such as South Sudan.

• For candidates with a bachelor’s degree: A minimum of 7 years of the above experience is required.

• Previous experience in emergency support operations and/or in hardship duty stations is essential.

Knowledge& Skills:

• Strong understanding of product management and agile delivery frameworks. • Proficiency in data modeling, analytics, and visualization tools (e.g., Palantir Foundry, Power BI, Tableau).

• Demonstrated skills in business process re-engineering, systems integration, and change management.

• Excellent communication skills, able to translate technical concepts into actionable business insights.

. Familiarity with WFP corporate systems and South Sudan’s operational context is a strong asset.

Languages:

Fluency (level C) in English language.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.