Country Office Receptionist - Internal Only

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

CONTEXTUAL BACKGROUND

The IRC has been present in Nigeria since 2012 when the organization responded to flooding in Kogi

state. In February 2014 the IRC moved into Adamawa State in NE Nigeria to provide humanitarian

interventions through a multi-sectoral, integrated approach for conflict affected populations. IRC

Nigeria now operates a country office in Abuja and field offices in Mubi and Yola of Adamawa State,

Maiduguri and Monguno of Borno state and Damatru of Yobe State. Currently, IRC Nigeria

implements programs primary health care, nutrition, environmental health, and women’s protection

and empowerment, protection, child protection, education, food security & livelihoods

Job Overview/Summary

The Country Office Receptionist is responsible for managing the front desk and ensuring that visitors, staff, and partners receive professional and efficient support upon arrival. The role ensures smooth day-to-day front office operations, provides administrative assistance, supports travel-related documentation processes, and contributes to overall office organization.

The position requires excellent communication skills, strong organizational abilities, and a commitment to maintaining a welcoming and professional office environment.

The responsibilities may include but are not limited to:

Front Office Management

• Welcoming and receiving visitors, directing them to the appropriate offices.

• Receive mail deliveries, packages, and courier; track, sort, and distribute them to the appropriate departments.

• Manage the front desk by attending to visitors and assisting transiting staff.

• Liaise with security guards to ensure visitors are properly received.

Administrative and Travel Support

• Perform clerical duties, including scanning, photocopying, and organizing documents as needed.

• Support with the processing of admin-related payments, liquidations, and tracking.

• Assist in routine office management.

• Support travel management activities, including booking, tracking, payments, and uploading support documents to online Box folders.

• Support kitchen management by handling the register, tracking subscription payments, and sending bi-weekly updates.

• Assist with accommodation reservations.

Other Duties:

Any other duty as may be assigned by Supervisor.

Position Reports to: Senior Travel Officer

Other Internal and/or external contacts.

Internal: IRC Staff and Visitors

External: UNHAS (WFP), Hotels, and Travel Agents

Job Requirements

Education and Work Experience:

•

Bachelor degree in relevant field.

•

Administrative & Logistics/Supply Chain qualifications highly desirable.

Demonstrated Skills and Competencies:

• •Prior experience of travel services & bookings, domestic and international flights desirable
• Computer literacy to enable updating of computerized databases and tracking sheets.
• Good organizational skills and ability to manage multiple tasks and competing workloads.
• Knowledge of IRC systems and processes an advantage.
• Ability to work as part of a team and provide superior customer services.

This job description can be modified at any time according to changes in the IRC activities or in

the context.

Working Environment:

The IRC is a team-work environment and requires a person who will work with colleagues from

many cultural backgrounds, understand and contribute to the organization’s goals, work well as a

member of a group/team and respect the thoughts and opinions of others in the team.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings