Digital Transformation Advisor (Social Protection) SC9

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

WFP Lebanon encourages female candidates and people with disabilities to apply.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. WFP does not charge a fee or request bank details at any stage of the recruitment process.

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at lebanon.recruitment@wfp.org (and copying in global.inclusion@wfp.org). Our DEI team is here to ensure your full participation in our recruitment process.

Organizational Background:

Assisting more than 115.5 million people in 120 + countries each year, the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and helping individuals and communities find life-changing solutions to the multiple challenges they face in building better futures.

In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability – work for which WFP was awarded the Nobel Peace Prize in 2020.

WFP Lebanon provides cash assistance to Syrian refugees and in-kind assistance to vulnerable Lebanese, while supporting the Government in strengthening social safety nets. WFP supports resilience-building activities, and its school meals programme improves nutrition and school attendance. Since October 2023, WFP has provided food and cash assistance to people affected by the conflict and has scaled up its food assistance including the distribution of daily meals following the recent escalation.

To know more about WFP’s mission, please check the below video:
https://www.facebook.com/WorldFoodProgramme/videos/10154930622760178/  

Contract Duration: 12 Months, (Renewable based on availability of funds, business needs and performance)

Job Purpose: Under the supervision of the Head of Social Protection, Technical Assistance and Programme Support, the Digital Transformation Advisor (Social Protection) will provide technical expertise to the Social Protection, Technical Assistance, and Programme Support Unit, supporting WFP’s advisory role to the Ministry of Social Affairs and, potentially, other government entities in the digital development of social protection programmes and systems. The current focus is on advancing the Ministry’s digital transformation and institutionalizing shock-responsive social protection systems. The incumbent will lead and support project and process design, define business requirements and data governance standards, advise senior management, engage with high-level officials, coordinate digital transformation initiatives, and facilitate capacity-building and knowledge transfer.

The selected candidate must demonstrate strong skills in project management, stakeholder engagement, digital systems design, and the ability to work collaboratively and deliver results in complex, multi-stakeholder environments.

Key Responsibilities (not all-inclusive, nor exhaustive):

Digital Social Protection Project Management Support

• Provide project management support to government Social Protection programmes, including the MoSA digitization strategy and institutionalization of Social Assistance processes, ensuring a coordinated approach with wider programmes that complies with WFP and government standards and procedures.

Project and Process Design for Digital Social Protection

• Translate policy and programme needs into technical specifications for digital systems, including registry structures, data workflows, deduplication logic, APIs, and dashboards.
• Develop comprehensive project documents, concept notes, and implementation workplans that translate social protection programme objectives into clear business processes, standardized workflows, technical infrastructure requirements, and human resource allocations for digital Social Protection systems (e.g., shock-responsive safety nets, social assistance programmes).

Digital Social Protection Business Requirements & Data Governance

• Advise ministry technical and managerial teams in converting programme requirements into robust data governance and operational frameworks, including Data Governance Guidelines, Data Flow Matrices, Data Dictionaries, RACIs, application-use protocols, and SoPs.
• Define end-to-end data processes, tools, and resource requirements for collection, cleaning, deduplication, integration, and secure sharing across digital systems, including data-sharing partners, to ensure quality, interoperability, and scalability.
• Ensure adherence to best practices in data privacy, security, and protection in accordance with government and WFP standards.

Senior Management Advisory

• Develop and conduct presentations, briefings and advocacy at managerial level (WFP and Ministry)
• Engage closely with Ministry technical and managerial teams to review and define business requirements for business process definition, development and institutionalization to government
• Communicate risks or roadblocks proactively and ensure timely resolution.

Digital Transformation Coordination

• Lead the coordination of relevant stakeholders across WFP teams (IDM, TEC, RAM, AAP), government teams and humanitarian partners to ensure adherence with established SOPs, process flows and inter-agency agreements. Facilitate alignment on roles, responsibilities, and technical understanding across all stakeholders. Including both technical and managerial level.
• Facilitate stakeholder alignment at both managerial and technical levels to clarify roles, responsibilities, and operational understanding.

Capacity Building & Knowledge Transfer

• Support the capacity building of WFP staff, partners and national government to prepare for and respond to programmatic needs, e.g. through providing inputs into training materials.
• Conduct demos and trainings using documentation and other training materials at technical level  to ensure adoption and operationalization of digita transformation starting with Social Protection systems.

Other Duties

• As required, identify, evaluate, and adapt emerging GovTech innovations and global best practices for digital government, especially social protection platforms.
• Lead cross-ministry adoption of digital best practices, ensuring interoperability, cybersecurity, and coherent integration across government systems.
• Perform other duties as required

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Advanced University degree in Computer Science, Data Science, Social Policy,  or Systems Engineering  or  other  relevant fields, or First University Degree with additional years of related work experience and/or trainings/courses.

Experience: At least three (3) years of postgraduate professional experience (after completion of an Advanced University Degree), or five (5) years after completion of a First University Degree, in contributing to the design, development, and implementation of digital transformation initiatives for programmes and systems, preferably at large scale and focused on social protection and safety nets, or relevant areas, with experience in project management/implementation of  humanitarian or developmental projects with digital outcomes

Language: Fluency in both oral and written communication in English and Arabic. Knowledge of French language is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.