Communication Response Team Officer (Case Investigation Team) (S)

• This vacancy is restricted to internal applicants; only individuals currently employed by UNICEF Pakistan and who have received a unique candidate number via email are eligible to apply

• As an integral component of outbreak investigation team assigned by PEOC, ensure timely investigation of social component of an outbreak/event as per SBCC outbreak guidelines with timely submission of findings and clear plan for improvement in coordination with respective ACO

Responsibilities:

• Lead in the social & communication investigation of all outbreaks/events as per NEOC investigation guideline.

• Lead and coordinate the team's response to communication-related issues and crises, including contributing to and implementing communication plans, following outbreak investigations

• Design and implement Social Listening exercise through FGDs and in-depth interviews and other research methodologies and integrate the findings into actionable plans

• Ensure effective communication with relevant stakeholders, including the public, government officials, media, and partners.

• Develop and implement communication surveillance systems to identify and respond to emerging communication issues and trends.

• Develop and maintain a network for communication reporting and information sharing among relevant stakeholders.

• Conduct and share UC level risk analysis report on potential environment and/or human case based on the existing SBCC findings or reports

• Provide regular updates and reports on the team's activities and achievements to relevant stakeholders.

• Any other task assigned by the direct supervisor.

KPIs 

• 100% completion of all assigned SBCC outbreak/event investigations within agreed timelines of PEOC notification, including submission of findings and recommended action plan to provincial SBCC team and relevant stakeholders.

• Ensure that 95% of submitted investigation reports meet the SBCC outbreak guidelines (evidence-based root causes, interventions, stakeholder consultations, and UC-level risk recommendations) on first review.

• Ensure 100% implementation follow-up of agreed action plans in coordination with the SBCC team and stakeholders (Including DEOC), with documented progress against agreed timelines.

• At least 10 UC level risk analysis per month focusing LPUCs

To the:

• First line Officer: Social & Behaviour Change Officer

• Second line Officer: Social & Behaviour Change Specialist

Qualifications:

• Master’s in social sciences, public health, or a related field. 

• At least 7 years of experience in communication and/or public health programs, including experience in crisis communication and community engagement. At least 3 years of experience working in Polio program.

• Experience in managing teams and leading communication initiatives.

Skills

• Strong analytical and problem-solving skills, with the ability to identify and respond to communication-related issues.

• Excellent communication, interpersonal, and networking skills, with the ability to build and maintain relationships with a variety of stakeholders.

• Proficiency in using communication tools and technologies, including social media, digital platforms, and other relevant software.

• Willing to travel to all districts for case investigations as they arise.

• Ability to make quick and accurate decisions under high-pressure situations and should be able to evaluate the risks and benefits of different options and make the best decision for the situation.

• Experience in crisis management and be able to handle the situation calmly and efficiently. 

• Must have a good understanding of communication technology and use it effectively. 

• This role has no team management responsibility.

• This vacancy is restricted to internal applicants; only individuals currently employed by UNICEF Pakistan and who have received a unique candidate number via email are eligible to apply.