ICT Assistant

The UNOPS Africa Regional Office, based in Nairobi, Kenya, oversees the delivery of over 250 projects across 40 countries, with a focus on fragile and conflict-affected settings. Supported by more than 1,000 personnel across five multi-country offices—spanning North, West, Central, Eastern and Southern Africa, and the Horn of Africa—the office advances national priorities through strategic initiatives in Climate Action, Health, Infrastructure, Peace and Security, Middle-Income Country Support, and Small Island Developing States (SIDS). The Regional Office provides strategic leadership, operational support, and oversight in key areas including Partnerships, Communications, Management and Oversight, Infrastructure and Project Management, Health and Safety, and Security. By promoting excellence in project delivery, fostering knowledge sharing, and driving continuous improvement, the office contributes to sustainable infrastructure, transparent resource management, and a better quality of life for communities across the continent.

Based in Addis Ababa, the Horn of Africa Multi-Country Office (HAMCO) delivers project management, procurement, and infrastructure services across Djibouti, Ethiopia, South Sudan, and Sudan, with a primary focus on health, agriculture, and economic development. Established in 2009, HAMCO partners with governments and development stakeholders to implement impactful, results-driven initiatives that contribute to sustainable development. Since 2024, new projects have been aimed at expanding access to healthcare, education, energy, and livelihoods, particularly in underserved and conflict-affected regions. HAMCO also provides human resource management services, supporting the effective implementation of development initiatives. Key efforts include equipping research facilities, strengthening education and health systems, building vaccine research capacity, and enhancing resilience in communities affected by crisis. Through these interventions, HAMCO contributes to inclusive growth, regional stability, and the achievement of the Sustainable Development Goals (SDGs) across the Horn of Africa.

The ICT Assistant supports ICT administration based in  Mekele, Ethiopia, ensuring efficient and functioning telecommunications systems and network infrastructure. The role involves maintaining and troubleshooting hardware and software, providing first-line IT support to end-users, and assisting with the procurement and inventory management of IT equipment. The ICT Assistant also supports knowledge building and knowledge sharing initiatives within the project team

The ICT Assistant completes general processes that require a full understanding of a body of rules; executing replicable, basic transactions related to ICT support and administration, ensuring efficient and effective service delivery to the project team.

1. Maintain and Troubleshoot Hardware and Software

• Maintain and troubleshoot hardware problems in Desktops PCs, laptops, Printers, UPS, scanners and other computer related equipment.
• Network troubleshooting, handling configuration of new PC for the settings of the domain network and responding to user needs and questions regarding network access.
• Configure and install software on new computers and laptops on arrival and co-ordinate with ICT Associate in the resolution process of problems.
• Perform maintenance and minor repairs on hardware equipment and liaise with external companies for repair and maintenance of equipment that cannot be maintained in-house.

2. Provide IT Support and Helpdesk Services

• Work as first line Helpdesk staff in providing IT support and attending to end-users requests and problems.
• Provide technical support to project units in analyzing and processing telephone and other telecommunication bills.
• Installation of hardware, network connections, cables and provide assistance to users for LAN and Desktop access.
• Provision of support in Conference room (Assisting with on-line meetings ,interviews etc.).
• Provide application software support for management in preparation of presentations ,reports etc.

3. Procurement and Inventory Management

• Procurement of urgent and regular day to day needs of IT equipment and consumables.
• Keeping and maintaining the updated inventory of all the ICT equipment, software licenses and generation of reports for audit purposes.
• Keeping records of the expiration of the warranties and coordinating with vendors for annual maintenance contracts if the need be.

4. Google Workspace Support

• Support on google workspace which includes Gmail business email, Docs word processing, Drive cloud storage, Calendar shareable calendars, Meet video conferencing and more.

5. Implementation of ICT and Operational Strategies

• Supports ICT administration.

Required

• High School Diploma with 4 years of experience is required

Desired

• Bachelor’s degree or equivalent in Information Technology, Computer Science or related fields with 1 year of experience

Required

• 4 years (or less depending on academic credentials) of working experience in the field of Information Communication Technology and/or Computer Science is required.

• Knowledge of LAN/WAN/WLAN configurations is required

Desired

• Experience of serving within the UN system or international organization.

• Analytical skills to identify and troubleshoot technical issues is an asset.

• Knowledge in google workspace and other related software is an asset

• Experience in identifying and troubleshooting technical issues is an asset.

• Please note that UNOPS does not accept unsolicited resumes. 
• Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. 
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.