Director of Global Internal Communications

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

Marketing & Mobilization (M&M) is a dynamic team tasked with building the International Rescue Committee’s (IRC) global profile and brand, engaging our global workforce, increasing private revenue from deeper donor engagement and partnerships, and influencing our target audiences.

Global Internal Communications, helps the IRC achieve its strategy and goals by informing, inspiring and involving over 20,000 employees in 40 countries in multiple languages. The team crafts compelling content aligned to our strategic priorities and elevates our employee voices while continually striving to create a more engaged and inclusive work environment.

The IRC global internal communications team is seeking a strategic, creative, and passionate storyteller to help us tell compelling stories about the awe-inspiring work of our 14,000 employees across the U.S. and 40 countries worldwide. The role will own the content, media and knowledge management of RescueNet, our intranet platform which connects, inspires and informs our staff globally.

The Director, Global Internal Communications is a leader responsible for setting the strategic vision for how IRC engages and communicates with its global staff. This role partners closely with the President’s Office, Strategy & Planning Unit and People & Culture, to ensure every IRC employee, wherever they sit, feels informed, inspired, and part of one global organization

Major Responsibilities:

Strategic Leadership & Vision

• Develop and implement a multi-year global internal communications strategy aligned with IRC’s organizational priorities

• Serve as an advisor to the President, on staff engagement and internal communications approaches.

• Partner with the People & Culture to shape organizational narratives and ensure a unified voice across change communications, leadership engagement, and internal storytelling.

• Lead the strategic alignment of internal messages across HQ, regions, and country programs to reinforce clarity, transparency, and connection.

• Represent Internal Communications in enterprise-wide planning forums

Executive & Leadership Communications

• Lead development of leadership communications from the President’s Office, including video messages, all staff remarks, and strategic cascades.

• Serve as counsel on leadership tone, transparency, and timing, ensuring communications are accessible, human, and aligned with IRC’s values.

• Partner with the Strategy & Delivery Unit and Strategy & Planning to develop internal rollouts for major organizational priorities, launches, and updates.

Internal Channels, Campaigns &  Events

• Oversee the strategic direction, governance, and content of RescueNet, ensuring it serves as a dynamic, engaging, multilingual platform for staff connection.

• Lead integrated internal campaigns and events—such as World Refugee Day and quarterly Global All Staff Meetings

• Partner with Creative Studio and Brand to ensure internal storytelling mirrors the tone and excellence of IRC’s external communications.

Measurement, Innovation & Continuous Improvement

• Define KPIs and measurement frameworks for internal communications effectiveness, clarity, and reach.

• Leverage data and staff feedback to refine strategies and introduce new tools and formats for engagement (video, storytelling, analytics dashboards, surveys).

Team Leadership & Management

• Lead, mentor, and grow the internal communications team, cultivating a culture of creativity, accountability, and continuous learning.

• Manage team budget, resourcing, and freelance/vendor partnerships.

• Build capacity across regional and departmental communications counterparts, strengthening IRC’s global comms network.

• Collaborate across the M&M division to ensure internal communications reinforce IRC’s external profile, donor communications, and advocacy narratives.

Experience and Skills

Experience:

• Bachelor’s degree in communications, Journalism, Public Relations, or a related field

• 8-10 years of professional experience in communications

• Proven experience leading enterprise-wide internal communications strategies that drive engagement, alignment, and change.

• Experience with multi-channel, multilingual communications and digital platforms (e.g., intranet, CMS, video).

Skills Requirements:

• Exceptional written and verbal communication skills, with the ability to convey complex information, particularly around broader organization strategies, objectives, changes, clearly and persuasively.

• Strong leadership skills and experience working with a diverse team.

• Proven ability to develop and implement successful communications strategies in a global organization.

• Experience with digital communications tools and platforms, including intranet technologies, email management systems, and content management systems.

• Deep understanding of change management and employee engagement best practices.

• Strategic thinker with strong operational execution and attention to detail.

• Collaborative leader with a high degree of emotional intelligence and cross-cultural sensitivity.

• Strong understanding of measurement, analytics, and audience insight tools.

• Fluent in English; proficiency in additional languages such as French or Arabic a plus.

Preferred experience & skills:

• Strong analytic, web traffic data knowledge, and problem-solving skills

• Video editing capabilities

• Ability to work both independently and in a dynamic, cross-functional global team structure

• Demonstrated ability to work effectively with stakeholders at all levels

• Ability to manage and work through change in proactive and positive manner.

Working Environment: Hybrid working environment, with an expectation of at least two days per week in the New York HQ office. May require occasional work outside regular hours to support time-sensitive communications or global audiences.

Compensation: (Pay Range: $135,000 - $150,000) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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