Manager, Dynamics ERP

The Danish Refugee Council (DRC) is looking for an experienced Dynamics ERP Manager with experience and drive to bring our MS Dynamics ERP into a future where integration of artificial intelligence in our business processes sets new expectations for integration and adaptability of IT – also when it comes to ERP solutions.

Who are we?

DRC is working in hotspots in 30 countries. We are working under tremendous push for making the most of the resources available to us. Successful ideation, development, and benefit realisation from new and existing solutions are key objectives in DRC to ensure we continue to provide efficient security and protection to the people we serve. We balance this with our delivery of seamless collaboration platforms for our colleagues in need of flexibility to perform their tasks and collaborate globally irrespective time and place and an ERP platform in Microsoft Dynamics which must be continuously adapted to user needs and expectations.

DRC’s implementation of MS Dynamics has been live for more than five years in both HQ in Denmark and our country operations. The application management team covers a total of 11 employees in Denmark and Poland responsible for all aspects of lifecycle management – from development, maintenance, support, release management and upgrades. We run four key business processes Finance, Supply Chain, HR & Grants Management with more than 5000 users. We base our operations on Agile principles but always adapt to reality of our organisation. In DRC people always take precedence over process and technology.

About the job

It is expected that you will further drive internationalisation of the IT organisation.

• Lead our MS Dynamics Application Management team of 11 employees
• Champion the integration of automation and AI within the ERP ecosystem, identifying opportunities to automate repetitive tasks, optimize workflows, and deliver actionable insights for the organization.
• Lead the technical roadmap for ERP, ensuring architectural decisions support scalability, security, and integration with other digital platforms
• Act as a focal point for technical expertise, providing guidance on complex architectural and integration challenges, and ensuring the team is equipped to deliver on the promise of a modern, intelligent ERP platform
• Manage the continuous alignment between application, roles and access structures, data standards, and the organisational structure and business model of the DRC
• Attract and retain highly motivated and qualified IT staff with a leadership style aligned with the DRC culture
• Engage as partner to stakeholders outside IT organisation installing confidence with our deliverable, transparency in our approach, and safeguarding the outcome of IT investments.

About you

You are a resilient, communicative, and inclusive people manager with a solid background in Dynamics Application Management. You have taken a leading role in global ERP implementations, and you have managed applications through their entire lifecycle. You have demonstrated successful third-party integration as a driver of open yet robust integration approaches. No DevOps or ITIL-based process is new to you. You know how to leverage the best engaged team members, articulate clearly the expectations to service from key vendors, and create strong collaborations across cultural and organisational barriers. These personal characteristics will be critical to continue the journey of uniform adoption levels for DRC Dynamics globally.

All employees should master DRC's core competencies: Communicating, taking the lead, collaborating, striving for excellence, and demonstrating integrity.

Moreover, we also expect the following:

Required

• Hold an academic master’s degree
• Have strong technical skills – and the ability to pass them on
• Be persistent, resilient, and structured
• Open and inclusive management style
• A successful track record of leading MS Dynamics lifecycle management teams
• Demonstrated ability in coaching and developing both experienced employees as well as bringing less experienced employees fast to strong performance levels  
• Have strong oral and written communication skills
• Fluency in written and spoken English.

Desirable

• Knowledge of the ITIL framework and experience from ITIL implementation projects
• SAFe® certification
• Solution/Enterprise Architect experience
• Microsoft Certifications
• NGO-experience
• Knowledge of French and Danish is desirable.

We offer

A great physical workplace near center of Copenhagen accessible by public transport. While we trust that meeting physically strengthens common culture, innovation power, relationships and collaboration, we offer the opportunity to flexibly work from home when the tasks do not require presence in the office. We are a global organization where virtual is the norm.

Contract length: Permanent

Workplace: Lyngbyvej 100, Copenhagen, Denmark

Start date: When the right candidate is identified

Salary and conditions will be in accordance with agreement between DRC and Lederaftalen (management agreement) which is available at lederne.dk.  This is contractually a national position for which local Danish terms and conditions apply.

Application process

All applicants must upload a cover letter and an updated CV in English. Apply online on our page Current Vacancies at www.drc.ngo.

Closing date for applications: 1 February 2026. Due to the urgency in filling this role, we will conduct interviews on a running basis.

Further information

For questions regarding the vacancy please contact Steffen Kølbek, CIO and Global Head of IT (steffen.koelbek@drc.ngo).

For further information about the Danish Refugee Council, please consult our website drc.ngo.