Management Services Officer

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANIZATIONAL CONTEXT

These positions are based in Country Offices (COs) and will report to the Head of Finance and Management Services (Administration) or their designate. Job holders operate with a high degree of independence and manage a team of Assistants and Associate staff to ensure objectives are fully achieved. They are actively engaged in day-to-day operations as well as analytical work.

Management Services is a core unit within the broader Enabling Services function. This unit is responsible for key roles including Facilities Management, General Administration, Field Administrative Support, Asset Management, Protocol, Travel Management, and Fleet Management.

THE ROLE

To contribute to the planning and delivery of high-quality, client-focused, and cost-effective services within the Management Services portfolio, enabling WFP to deliver food assistance to beneficiaries in alignment with WFP’s Strategy. The Management Services Officer will lead the Management Services Unit, overseeing a team of more than 20 staff.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

1. Contribute to the preparation of Management Services components of WFP’s Country Strategic Planning (CSP) and Resource Planning aligned with country/Global HQ and wider WFP’s strategies and policies to facilitate efficient and effective service delivery.

2. Contribute to the development of functional annual plans, recommend longer term improvements to policies, procedures, processes, standards, and systems to mitigate risks and ensure services provided support WFP’s strategic objectives.

3. Perform functional analysis using data-driven approaches to contribute to the collection of relevant insights to support efficient planning and improved decision-making.

4. Maintain partnerships with WFP’s internal and external stakeholders, other UN agencies and government entities to strive for efficiency and optimisation of cross-functional processes.

5. Assess performance of existing resources and recommend new solutions aiming at efficiency, cost-effectiveness, and timeliness of operations and services.

6. Support and monitor the execution of contracts to ensure value for money and optimal resource allocation and escalate any issues to more senior staff.

7. Follow standard emergency preparedness and response practices to support WFP to quickly deploy the needed resources to affected areas.

8. Identify gaps and provide suggestions for improvements to services and facilities related to Occupational Safety and Health (OSH).

9. Support a culture of environmental sustainability by role modelling actions that drive sustainability in all activities.

10. Utilise digital tools and applications to their fullest potential, collaborating with technical experts to effectively adopt and adapt innovative technologies, thereby enhancing operational workflows and customer service.

11. Contribute to the preparation and implementation of UN-Reform related inter-agency initiatives to achieve cost savings and enhance service quality.

12. Conduct field missions to support operations and identify gaps and propose solutions in the relevant services or products of responsibility.

13. Guide and supervise staff within the unit, serving as a primary resource and assist them with more complex analysis and queries.

14. Contribute to capacity building activities for WFP staff and partners to improve their understanding of Management Services regulations, policies, procedures, processes, standards, and systems.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: First University degree in Business/Public Administration, Management, Science, or other relevant field relating to office management and administration.

Experience:

• Minimum of 3 years in a managerial or supervisory role, with proven ability to lead teams, manage resources, and oversee operational functions effectively in related fields.

• At least 5 years of progressive experience in management services, covering one or more areas such as asset management, facilities management, fleet operations, travel administration, or other related functions.

Language: National Professional: Fluency (level C) in English language.

Desired experiences for entry into the role:

• Has experience working with teams across different functional areas.

• Has experience in working with data-related concepts and tools and leveraging data-driven insights for improved decision-making and business outcomes.

• Has demonstrated the ability to lead and supervise staff within area of expertise

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application, please contact us at global.hrerecruitment@wfp.org for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.