Manager Performance and Development

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Manager Performance and Development reports to the Chief HR Management Services Division.

Designs and manages the Agency`s Performance Management system in support of the Agency`s strategy and approach to HR management and development, ensuring the smooth, comprehensive and quality implementation of the performance process throughout HQ departments and field offices; evaluates the quality of the process and its contents and proposes improvements. Identifies and analyzes staff development needs Agency-wide stemming from comprehensive learning needs assessment data and the performance management processes; identifies, designs and facilitates the implementation of staff development interventions and capacity building commensurate with the available human and financial resources; coordinates with Field Performance Management and Staff Development Officers the smooth implementation of performance management and HR development processes; monitors the efficiency and impact of HR development interventions. Provides expert advice to support the conceptualization, design and implementation of a talent management model for UNRWA; develops guidelines and interventions to ensure the proper preparation of the Agency`s Senior and Middle Management to implement the performance management process with high standards, and that development needs identified throughout the process are meaningful and conducive to higher staff and organizational performance. Provides input to the preparation of the programme budget for performance management and HR development; prepares proposals to seek financial and technical support from third parties; monitors the use and allocation of funds, ensuring efficient utilization of the available resources to best meet the staff development needs. Manages, evaluates and monitors compliance of the Agency’s mandatory learning requirements on Ethics, Social Media & Neutrality, Prevention of Sexual Exploitation and Abuse, Prevention of Sexual Harassment and Abuse of Authority, UNRWA Basic Information Security Awareness (IMTD) and Basic Gender Awareness; develops and implements strategies to strengthen compliance for all mandatory courses. Contributes substantively to the relevant and related policy frameworks; works with Finance and other HRD colleagues to align the budgetary instructions with staff development needs; discusses additional measurements and instructions, as necessary, in order to maintain overall consistency of training needs. Prepares substantial reports on performance management and staff development activities. Supervises and works towards the creation of a working environment that is conducive to motivation in the Division and her/his team, managing performance, providing coaching, training and guidance to ensure staff development, enabling high performance.

The Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default i. Formulating Strategies and Concepts ii. Creating and Innovating iii. Analyzing i. Delivering Results ii. Creating and Maintaining Impact and Partnership

Advanced university degree (Master’s or equivalent) from an accredited educational institution in public or business administration, human resources management, adult learning, instructional design, educational technologies, relevant social sciences or a related discipline.

Coaching/Training certification is desirable.

At least seven years of relevant experience in designing, managing and implementing performance management systems and in designing and implementing staff development programmes is required. Solid knowledge and experience covering the full learning cycle, including instructional/learning design, development (online, face-to-face, and blended etc.), delivery, evaluation and re-development is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least 2 continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Coaching/Training certification is desirable. Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult

https://languages.un.org

for details).

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Required Languages

Language

Reading

Writing

Listening

Speaking

English

UN Level II

UN Level II

UN Level II

UN Level II

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

This is a UN Regular Budget post. Type of Contract and duration: 2 years, with the possibility of further extension. Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening. All university degrees must also be stated, where applicable. UNRWA personnel must ensure adding their contract type and grade level. Given the large pool of applicants, only shortlisted candidates will be contacted for further assessment. Providing incorrect or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post, when the need arises. Equivalency: A first level university degree in combination with additional years of qualifying experience may be accepted in lieu of an advanced university degree. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. The Agency disqualifies applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated while a misconduct process was pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct is underway; and those individuals may be prohibited from employment with the United Nations. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.