The Digital Initiatives Support Officer works under the direct supervision and the general guidance of the UHC Coordinator and in close coordination with cross-cutting teams. Overall supervision is focused on the successful delivery of client oriented and efficient implementation of operational services. The candidate coordinates activities in the designated areas but does not have direct supervisory or managerial responsibilities.

The Digital Initiatives Support Officer will work under the direct supervision and the general guidance of the UHC Coordinator, and will be responsible for the following tasks, in close coordination with cross-cutting teams on:

A. Digital Product Management & Lifecycle Support (App & LMS)

·Maternal and Child Health (MCH) Companion App: Manage the maintenance lifecycle of the application. Monitor bug reports, test new feature updates, and oversee the deployment of patches on iOS and Android platforms.

·Online Learning Systems (LMS): Maintain the SRMNCAH online orientation course and EPI AFP Surveillance E-learning course. Manage user enrolment databases, troubleshoot issues, and update technical modules (images/quizzes) within the LMS environment.

·Utilization Analysis: Monitor and analyze digital usage data (active users, course completion rates, app downloads) to provide technical recommendations for improving user retention.

B. Digital Transformation of Health Content

·Asset Digitization: Lead the conversion of physical knowledge products (pamphlets, books, guidelines) into interactive digital formats suitable for social media and web platforms.

·Digital Asset Creation: Design and produce sustainable digital assets (including WHO characters) to replace static imagery.

·Campaign Digitalization: Re-engineer traditional social media campaigns into "Digital-First" campaigns using multimedia formats (Reels, short-form video, interactive posts) to increase reach.

C. Technical Liaison & Vendor Management

·The "Bridge" Function: Act as the primary technical liaison between WHO health experts and external IT vendors/developers. Translate clinical/technical requirements into "User Stories" and technical specifications for developers.

·Quality Assurance (QA): Perform User Acceptance Testing (UAT) on all software deliverables from vendors to ensure they meet WHO standards before payment/release.

D. Cybersecurity & Regional Compliance

·Risk Governance: Serve as the focal point for cybersecurity requirements, liaising with SEARO and HQ Information Security teams to ensure Mobile Apps and LMS meet global risk classifications.

·Data Privacy: Facilitate security assessments and ensure data privacy protocols are implemented in all digital tools.

The Digital Initiatives Support Officer works closely with WHO technical teams, communications units, and cross-cutting groups to ensure digital solutions align with programmatic priorities. The role also liaises with SEARO and HQ for cybersecurity compliance and coordinates with external IT vendors to translate technical requirements into deliverables. In addition, the officer engages with national health authorities and implementing partners to gather feedback and promote adoption of digital tools.

The function plays a key role in improving the efficiency and sustainability of WHO’s digital health ecosystem in Myanmar. By ensuring robust management of mobile applications and e-learning platforms, the role enhances access to critical health information and capacity-building resources for health workers and partners. Effective delivery of these functions strengthens WHO’s ability to implement digital-first strategies, improve user engagement, and maintain compliance with global cybersecurity and data privacy standards.

Essential: A recognized university degree in public relations, communications, or information technology, or a relevant field

Desirable: Recognized master’s degree in computer sciences or public administration

-Essential: Minimum of five years of proven experience in digital innovation, communication, and media. Demonstrated ability to act as a liaison between technical teams and software developers.

-Desirable: Experience in project management and IT-related projects. Previous work with UN agencies or international NGOs, particularly in digital compliance and cybersecurity workflows.

-Additional assets include experience in web design, content production, writing and editing, and proficiency in photo and video-editing software. Highly computer literate with strong working knowledge of MS Office.

-Excellent oral and written communication skills, strong presentation abilities, and outstanding organizational and planning capacity. Ability to work under pressure, meet tight deadlines, and adapt to diverse cultural and educational backgrounds while maintaining confidentiality.

Proficient command of English and Myanmar is required.

1.Communicating in a Credible and Effective Way – Core Competency

2.Producing Results – Core Competency

3.Fostering Integration and Teamwork – Core Competency

4.Knowing and Managing Yourself – Core Competency

5.Ensuring the Effective Use of Resources – Management Competency

Additional Information
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This Vacancy Notice may be used to fill similar positions at the same level.
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Only candidates under serious consideration will be contacted.
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A written test and interviews may be used as a form of screening.
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If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for thisposition. WHO only considers higher educational qualifications obtained from an institution credited/recognized in the World Higher Education Database (WHED),a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can beaccessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
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For information on WHO's operations please visit: http://www.who.int.
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The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits workforce regardless of disability status, sex, genderidentity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
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The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresentedand underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs.
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Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodationshould be sent through an email to reasonableaccommodation@who.int.
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An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical andprofessional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.
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WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse ofauthority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to.
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WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history ofSEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listedcandidates.
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WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
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Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking aWHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). Thesuccessful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHOmedical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, officialproof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHOinternational travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
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This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
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Any extension of appointment would be subject to programmatic requirements, performance of the incumbent and availability of funds.
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Qualified female candidates are encouraged to apply.