The United Nations Joint Staff Pension Fund (UNJSPF) was established in 1949 by the United Nations General Assembly to provide retirement, death, disability, and related benefits for staff of the United Nations and other member organizations of the Fund. UNJSPF administers benefits of more than 80,000 beneficiaries residing in more than 190 countries, paid in 18 currencies, and services more than 150,000 participants who work in the 25 member organizations of UNJSPF. The Fund has offices in New York (United States) and Geneva (Switzerland) and two liaison offices in Nairobi (Kenya) and Bangkok (Thailand), respectively. The United Nations Joint Staff Pension Fund-Pension Administration (UNJSPF-PA) comprises about 250 staff from diverse countries and cultures, based across four prominent duty stations (New York, Geneva, Bangkok, and Nairobi). We are a career employer offering unique opportunities for growth within the United Nations system. We offer staff competitive benefits, including up to six weeks of annual leave per year, a defined benefit pension plan (not subject to variation of capital markets), parental leave, a comprehensive insurance plan, and flexible working arrangements subject to operational requirements. Our office is located in the heart of Manhattan, within walking distance from the Grand Central Station hub, in a state-of-the-art facility (the One Dag Hammarskjöld building). Visit www.unjspf.org for more details. This position is located in the Office of the Chief Executive of Pension Administration (CEPA) in the Pension Administration (PA) of the United Nations Joint Staff Pension Fund. The incumbent will report to the Special Assistant to the CEPA and will lead the work of the Communications Team.

Within delegated authority, the Public Information Officer will be responsible for the following duties: Strategic Communications • Support the development and implementation of internal and external communications campaigns related to Pension Administration services, modernization, and transformation initiatives, in line with the overall strategy set by the Chief Executive and the Special Assistant. • Ensure communications are cohesive and aligned with the Chief Executive’s messaging, with a focus on fostering trust, transparency, and client education. • Advise and collaborate with senior staff on communications matters, ensuring that messaging supports organizational objectives and is responsive to emerging needs. • Provide input and coordinate communications activities under the guidance of the Special Assistant, including the preparation of materials for crisis response, governance messaging, and stakeholder engagement (e.g., retirees’ associations, staff unions, member organizations). Governance and Modernization • Coordinate the implementation of the UNJSPF Communications Strategy and Policy, including oversight of communications governance structures (e.g., Communications Committee, change control board for the website). • Lead the Communications Team in supporting the roll-out of modernization projects (e.g., Member Self-Service Portal (MSS), E-pension, new forms, new financial system, UN Digital ID, Multi-Factor Authentication (MFA) roll-out). • Foster innovation by promoting emerging technologies and trends, including the use of AI for customer service and data collection for decision-making. Performance, Analytics • Manage the day-to-day operations of the Communications Team, including coordination of substantive and administrative activities, budget submissions, training, and continuous improvement of reporting systems. • Supervise and mentor staff, ensuring effective support for new initiatives with significant client impact. • Collect, analyse, and report on communications data (e.g., website visits, social media engagement, event participation) to inform strategy and demonstrate impact. • Evaluate the results and impact of communications activities, providing regular reports to leadership and governance bodies. Outreach and Stakeholder Engagement • Proactively expand outreach efforts, especially in the context of UN80, using channels such as Pension Townhalls, the Fund’s website, member organization websites, and social media. • Oversee the production and dissemination of high-quality, multilingual communication materials (website, newsletters, videos, reports, publications) to serve over 250,000 clients and a growing global audience. • Build and maintain strategic partnerships with key constituencies, including media, governmental bodies, international organizations, and civil society. • Represent the Pension Administration in meetings, conferences, and public events; serve as spokesperson and principal liaison to media and external stakeholders. Work implies frequent interaction with the following: • UNJSFP Chief Executive of Pension Administration, UNJSPF Pension Administration and Office of Investment Management leadership • Public information officers, operations staff and other specialists and senior managers throughout the United Nations, and officials of organs and agencies of the United Nations system • Translators, designers, printers • Bureau Chiefs, editors, journalists for major news media • Officials of international, regional and national organizations, non-governmental organizations, businesses, academia and other areas of civil society Results Expected: Provide sound advice and services in dealing with substantive matters concerning public information operations. Develop and implement a creative approach to major Pension Administration communications campaigns and ensure effective design and delivery of information products in accordance with overall objectives and policies. Serve as an effective spokesperson and form strong partnerships with relevant parties involved to engender support for and advance the organization’s public information agenda.

• Professionalism: Knowledge of different aspects of public information and communication. Ability to address a range of issues in the context of project campaigns. Knowledge of the use of AI for customer services. Knowledge of survey methods in the area of communication and outreach. Ability to conceptualize, design and implement major information campaigns, and to report on their impact. Ability to rapidly analyse and integrate diverse information from varied sources. Ability to diplomatically handle sensitive situations with target audiences and cultivate productive relationships. Ability to produce a variety of written communications products in a clear, concise style. Ability to deliver oral presentations to various audiences. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Able to analyse and interpret data in support of decision-making and convey resulting information to management. • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. • Technological Awareness: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Advanced university degree (Master’s degree or equivalent) in communication, journalism, international relations, public administration or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.

Not available.

A minimum of seven years of progressively responsible experience in public information, journalism, international relations, public administration or related area is required. Experience in strategic communications and the development of compelling global campaigns, in particular supporting change management processes, is required. Experience in managing multilingual communication channels and ensuring outreach across different audiences is required. Publication and speechwriting experience for senior management, including drafting impactful articles and reports is required. Experience in a pension fund or a comparable large-scale, client-focused financial or benefits administration or client-service organization is desirable. Experience in the United Nations system or other international organization is desirable.

English and French are the working languages of the United Nations Secretariat. For this job opening, English

and

French are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult

https://languages.un.org

for details).

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Required Languages

Language

Reading

Writing

Listening

Speaking

English

UN Level III

UN Level III

UN Level III

UN Level III

French

UN Level III

UN Level III

UN Level III

UN Level III

Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

• The United Nations Joint Staff Pension Fund (UNJSPF) is an independent inter-agency body established by the United Nations General Assembly. The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the United Nations Secretariat. Any candidate from a member organization of UNJSPF applying for this post is considered as an internal candidate provided, he/she has been appointed through the appointment and promotion procedures applicable in his/her respective organization. • Staff members are subject to the authority of the head of the entity and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. • The United Nations Joint Staff Pension Fund is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. • For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 30 November 2025, are strongly encouraged to apply: Andorra, Angola, Belize, Brunei Darussalam, China, Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Germany, Grenada, Guinea-Bissau, Indonesia, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Libya, Liechtenstein, Malta, Marshall Islands, Micronesia (Federated States of), Monaco, Nauru, Oman, Palau, Panama, Papua New Guinea, Paraguay, Qatar, Russian Federation, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Saudi Arabia, Singapore, Solomon Islands, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu.

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.