The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The IRC is seeking a Program Manager, Monitoring and Evaluation for Switchboard. Switchboard is a one-stop resource hub for refugee service providers in the United States. Switchboard aims to empower and equip service providers with the tools they need to facilitate successful and sustainable integration for newcomers in their new communities. Switchboard is implemented by the International Rescue Committee (IRC) and includes Settle In, which empowers newcomers to navigate life in the U.S. with confidence by providing timely, accurate, and culturally relevant information in multiple languages. More information about Switchboard can be found at www.SwitchboardTA.org.

The Program Manager, Monitoring and Evaluation will be responsible for maintaining the quality of internal data tracking to monitor project progress, supporting data collection efforts to identify needs and gather feedback, and communicating findings to identify areas of improvement. This position will support M&E activities for projects with varying scopes, priorities, and timelines. This is a grant-funded position tied to FY26 timelines, with the possibility of extension based on funding availability. This staff person may be located anywhere in the United States.

Major Responsibilities:

Monitoring and Evaluation Activities

• Support rapid needs assessments processes from design to reporting, including the use of surveys, focus group discussions, and/or key informant interviews.

• Use project proposals and project design tools like theories of change and logframes to identify project indicators, targets, and develop data tracking systems.

• Ensure consistent use of data collection tools by staff and partners; monitor data quality and follow up on issues identified.

• Maintain project database(s) to support efficient, accurate data management, reporting, and analysis.

• Produce accurate summaries to support action planning and reporting needs of projects in collaboration with other M&E team members and other staff.

• Create tools to collect stakeholder feedback, analyze results, and provide actionable recommendations

• Contribute to team efforts to streamline M&E systems for reporting and learning across projects.

• Manage multiple projects with varying timelines and priorities to ensure timely delivery of M&E outputs.

M&E Training and Technical Assistance

• As needed, support the production of monitoring and evaluation learning resources and training opportunities including webinars, courses, written resources, multimedia, etc.

• As needed, support the M&E team in fielding technical assistance requests.

Other duties as assigned.

Experience

Required:

• Bachelor’s degree in social sciences, information systems, or related field (or equivalent experience).

• Minimum of 2 years of monitoring and evaluation (M&E) work.

• Strong organizational, project management, and time management skills, with the ability to manage multiple competing priorities and deadlines. Strong attention to detail.

• Demonstrated commitment to data-driven programming.

• Demonstrated experience in M&E systems, including project design and familiarity with theory of change, logframes, indicators, and targets.

• Proven ability to collect data using surveys and other data collection tools; analyzing and visualizing data; and reporting.

• Comfortable working under supervision with routine tasks and regular check-ins.

• Ability to work collaboratively with diverse teams and external stakeholders.

Preferred:

• Demonstrated experience using cloud-based collaborative platforms and other web analytics platforms (e.g., Airtable, Stacker, Google Analytics, etc.)

• Demonstrated experience in creating interactive dashboards.

• Demonstrated experience providing technical assistance, capacity-building, and/or

• training related to monitoring and evaluation.

Preferred Knowledge, Skills, and Abilities:

• Self-starter with the ability to work independently and in a dynamic, cross-functional team structure.

• Capacity to give and receive constructive feedback.

• Demonstrated experience with M&E in the context of refugee resettlement and integration programs.

• Lived experience with forced displacement or shared background with newcomer populations.

• Technology literacy, including intermediate knowledge of MS Office Suite (Teams, Word, PowerPoint, Excel), Learning Management System platforms, and Zoom, and adaptability to learning new and innovative technology.

• Excellent verbal and written communication skills, with fluency in English: including engaging public speaking abilities.

Working Environment: This position may be located in a standard office environment in New York, NY, or it may be located in a remote working environment. Required domestic travel 3-6 times per year.

Compensation: (Pay Range: $60,000 -73,000) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.