General Information

Position Title
ICT Associate - Systems Support
Job Category
Information and Communications Technology
Duty Station(s)
Home based
Seniority Level
Associate
ICS Level
ICS 06
Contract Type
ICA - LICA - Support - Retainer
Contract Level
LICA 6
Posting Start Date
26-Jan-2026
Posting End Date
09-Feb-2026
Duration
One year

Job Highlight

This position offers an opportunity to work at the intersection of systems support, digital tools, and operational delivery within an international organization. The ICT Associate – Systems Support will contribute to the reliability and usability of ICT systems that enable project implementation, reporting, and collaboration.
The role provides hands on exposure to ICT operations, systems support, and data driven platforms, and is well suited for candidates with an applied technical background in instrumentation, engineering, data analytics, or ICT support who are seeking experience in international development operations and technology enabled service delivery.

About the Region

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments.


By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.


Our thematic focus spans climate action and energy, health, peace and security, sustainable development, and humanitarian action, supporting high-impact initiatives across critical global priorities.



About the Country/Multi-Country Office

UNOPS Development and Special Initiatives team works with UN partners and Member States. This portfolio offers support for various initiatives and priorities of the UN Secretary-General in pursuit of the 2030 Agenda and the Sustainable Development Goals. Additionally, it helps the UN Secretariat in implementing global programs in areas such as political affairs, climate, counterterrorism and peacebuilding, among others.



About the Group

UNOPS has entered into an agreement with the United Nations Development Programme UNDP to support the implementation of project activities under the Global Programme on Nature for Development.

UNDP’s Global Programme on Nature for Development brings together the Equator Initiative, the National Biodiversity Initiative, and the Global Forest Initiative under a single programme framework. The programme aims to identify, support, and scale nature based solutions that contribute to the achievement of the 2030 Agenda for Sustainable Development at local, national, and international levels.

The Global Programme on Nature for Development contributes to UNDP’s Strategic Plan by supporting sustainable development pathways through the conservation, restoration, and sustainable management of biodiversity and ecosystems, while promoting inclusive and effective democratic governance in the area of natural resources.

Job Specific Context

UNOPS supports UNDP in implementing the Global Programme on Nature for Development, which advances nature-based solutions to achieve the 2030 Agenda through biodiversity conservation, ecosystem restoration, and inclusive natural resource governance. Within this framework, the ICT Associate – Systems Support plays a key operational role by ensuring the effective functioning, maintenance, and continuous improvement of ICT systems, web-based applications, and digital platforms that support programme delivery and internal operations. Working under the supervision of the ICT Specialist in a service-oriented, multi-stakeholder environment, the role provides user support, troubleshooting, and systems coordination, ensuring that digital solutions are reliable, secure, and aligned with operational and business needs.

Role Purpose

The ICT Associate – Systems Support provides technical and operational support to ensure the effective functioning, maintenance, and continuous improvement of ICT systems, applications, and digital tools used by UNOPS programmes and operations. The role supports system users, assists with system updates and testing, contributes to data and information management, and ensures that ICT solutions are reliable, user friendly, and aligned with operational requirements.

Functions / Key Results Expected

  • Provide day to day technical support for internal web-based tools and digital platforms
  • Assist in maintaining and updating websites and internal portals using HTML, CSS, JavaScript, and WordPress
  • Support users with troubleshooting basic system, application, and access issues
  • Assist in testing, documenting, and improving ICT workflows and tools
  • Assist the ICT specialist in development and maintenance of web interfaces and dashboards
  • Assist the ICT specialist in updating digital content and ensure functionality, usability, and consistency
  • Assist in integrating data outputs into web platforms
  • Support the ICT specialist in data cleaning, validation, and basic analysis using Python and SQL
  • Assist in maintaining structured databases and ensuring data accuracy
  • Support preparation of data driven reports and visual outputs
  • Assist the ICT specialist in basic technical documentation, user guides, and system notes
  • Coordinate with internal teams to gather ICT requirements
  • Support continuous improvement of ICT tools and processes

Skills

Information Technology Operations, Information Technology

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required

  • Secondary school (or equivalent) with 6 years of relevant experience OR

  • Bachelor’s degree (or equivalent) in any discipline with 2 years of relevant experience is required.


Experience Requirements

Required

  • Relevant experience is defined as experience  in ICT support, web development, data analysis, or related technical roles.



Language Requirements

Language Proficiency Level Requirement
English Fluent Required
French Fluent Desirable
Spanish Fluent Desirable
Arabic Fluent Desirable
Chinese, Mandarin Fluent Desirable
Russian Fluent Desirable

Additional Information

  • Please note that UNOPS does not accept unsolicited resumes. 
  • Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
  • Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
  • Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
  • Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. 
  • We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
 
Terms and Conditions
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
  • For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here
  • For more details about the contract types, please click here.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.