Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Department Context
The World Bank Group Technology Office (ITSTO) defines and executes the technology strategy for the World Bank Group, ensuring that technological investments and standards deliver secure, resilient, and efficient platforms to support global operations. Through strategic planning, enterprise architecture, platform engineering, and core infrastructure management, ITSTO aligns technology initiatives with the Bank Group’s mission and business objectives.
ITSTO drives technology-enabled innovation, modernizes infrastructure, and enhances organizational agility. By fostering collaboration across all World Bank Group entities—including IBRD, IDA, IFC, MIGA, and ICSID—ITSTO leverages technology as a catalyst for accelerating development impact and advancing digital transformation. Its leadership ensures that technology serves as a strategic enabler for achieving the Bank Group’s development goals, empowering the institution to address emerging challenges and opportunities with greater efficiency and effectiveness.
Unit Context
The Infrastructure Engineering team is instrumental in advancing the World Bank Group’s mission by designing, building, and maintaining the foundational IT infrastructure that supports global operations. The team manages critical infrastructure components end-to-end, including data centers, infrastructure as code, enterprise networks, storage systems, compute resources, virtualization platforms, and disaster recovery solutions. Their efforts ensure that infrastructure services are robust, secure, scalable, and cost-effective, forming the backbone for reliable digital services across all business units.
Committed to operational excellence and continuous improvement, Infrastructure Engineering proactively monitors and optimizes infrastructure performance to meet evolving business needs. The team leads modernization initiatives, adopts emerging technologies, and implements best practices in infrastructure management. Collaboration with other technology teams—including cloud engineering, cybersecurity, application development, and IT service management—ensures seamless integration of cloud, automation, and security strategies.
Supporting the World Bank Group’s digital transformation agenda, Infrastructure Engineering champions innovative solutions and automation to enhance the productivity and efficiency of IT operations. The team also plays a vital role in ensuring business continuity and resilience through comprehensive disaster recovery planning and execution. By fostering a culture of collaboration, agility, and technical excellence, Infrastructure Engineering empowers the organization to deliver reliable, high-performing digital services that enable global development operations and advance the Bank’s strategic objectives.
Role
Associate Infrastructure Engineer, responsible for the operation of enterprise Windows Server infrastructure and country office server replenishment.
Key Responsibilities:
• Manage and maintain enterprise Windows Server environments (2016/2019/2022), ensuring high availability, performance, and compliance with organizational standards.
• Deploy Windows servers on-premises and in cloud using the certified images.
• Regular patching of the Windows operating systems
• Manage user accounts and permissions in Active Directory
• Managing NTFS and Share permissions on CIFS Shares.
• Install and monitor various infrastructure tools like CrowdStrike and Splunk.
• Perform Windows OS troubleshooting, configuration, and performance tuning.
• Experience with PowerShell Scripting and Infrastructure as Code (IaC).
• Knowledge of File\Print server management, as well as Anti-virus management tools.
• Patch management and Vulnerability management for windows operating systems.
• Provide support for server backup & monitoring.
• Implementation of monitoring and alerting capabilities for Windows Server environments.
• Experience using Splunk to build operational alerts, visualizations, and dashboards.
• Experience working with Service CMDB for incident management and change management.
• Maintain awareness of infrastructure security best practices and assist with the PAM (Privileged Access Management) tools to manage server access.
• Managing Windows workloads and related services in Public Cloud (AWS, Azure, and OCI)
• Collaborate with cross-functional teams in a SAFe Agile environment to deliver infrastructure services in alignment with business goals.
• Contribute to incidents, problems, and change management processes, including root cause analysis and documentation.
• Maintain detailed and accurate documentation for systems, configurations, and procedures.
• Develop and maintain clear, concise documentation for new and existing procedures to ensure operational consistency and knowledge transfer.
• Contribute to the development and refinement of operational procedures and workflows; participate in continuous improvement initiatives
• Ensure adherence to World Bank Group (WBG) policies, processes, and procedures in all aspects of work.
• Demonstrate ownership and accountability by responding promptly and effectively to client inquiries, requests, and issues; proactively identify and remove roadblocks to successful task execution.
• Participate in team’s on-call rotation for production support.
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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.