We are looking for a passionate professional to ensure donations turn into real impact for children! Drive impact with UNICEF Malaysia by ensuring timely, accurate end‑to‑end donation processing across all channels. You’ll lead payment lifecycle operations and analysis, collaborate with Business Intelligence & Systems to maximize approval rates, and strengthen reporting for decision‑making. This role reports to the Fundraising Officer (Donation Processing) (NO‑B #108743). Help us optimize every ringgit so it reaches children faster.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to hope

Visit our UNICEF Malaysia website to learn more about what we do at UNICEF locally.

How can you make a difference? 

The Senior Fundraising Associate (Payment Lifecycle Management) is responsible for ensuring timeliness and accuracy in the day-to-day management of donation processing; the payment lifecycle management team; payment analysis and working together with other subunits in the Business Intelligence and Systems team to maximize and optimize payment approvals and reporting. The post reports to the Fundraising Officer (Donation Processing) NOB #108743.

Key Functions/ Accountabilities

Manage Processing of Donations

  • Manage day-to-day processing of all donations from various sources and channels such as face-to-face, digital, corporate (list is not exhaustive); where task may include managing of all imports and exports of supporter and pledge data, process automation and possibly manual data entry.
  • Manage daily, weekly and monthly donation processing schedules and volumes for all payment types and payment processors, which may include analysis, setting, adjusting and monitoring of submission timelines with the objective of maximizing payment approval rates and optimizing number of payment attempts.
  • Responsible for the execution of established processes, guidelines and procedures under the general supervision of the Fundraising Officer (Donation Processing) NoB/No2 with an expectation for the incumbent to proactively contribute to the improvements of these standard operating procedures.
  • Under the guidance of the supervisor, lead the design and implementation of payment optimization processes and rules to deliver maximum payment success rate.

Manage Payment Lifecycle Team

  • Manage day-to-day task assignments and load of the payment lifecycle management team.
  • Manage team members operating schedules.
  • Recommend and develop relevant training and performance improvement plans for team members.
  • Oversee performance and deliverables of team members and contribute to team members performance evaluation.

Engagement and Communication with Partners

  • Engage with partners eg UN entities (other UNICEF country offices) and payment service providers.
  • Maintain regular communication with payment service providers to ensure smooth payment processes, that is minimal to no interruptions to fundraising operations and donations are processed immediately when delivered.
  • Explore opportunities with partners for payment process enhancements that may include process automation and use of artificial intelligence.

Monitoring, Analysis and Reporting

  • Manage end of day and/or end of week income reconciliations between payment processors, database and Finance to ensure accurate income and campaign reporting.
  • Proactively notify supervisors/s of any potential disruptions to payment lifecycle management or fundraising operations; and support any risk mitigation efforts.
  • Responsible for effective knowledge management systems (data collection, monitoring, documentation and analysis) related to payment lifecycle management processes.
  • Contribute inputs to reports and analysis for decision making purposes by payment lifecycle management team.

Other Roles and Responsibilities

  • Contribute to the shared responsibility that all data provided and introduced in the fundraising system is accurate and clean.
  • Work closely with all teams within the Business Intelligence and Systems, Private Sector Fundraising (PSFR) unit, implementing partner, and agencies to ensure project and requirements alignment of needs and scope.
  • Undertake other assignments assigned by Fundraising Officer (Donation Processing) or head of unit (Fundraising Specialist, Business Intelligence and Systems).
  • Support delivery of efficient and timely contract procurement, invoice processing, and other related administrative tasks in compliance with UNICEF policies and procedures.

If you would like to know more about this position, please review the complete Job Description here: Download File Classified JD_Senior Fundraising Associate (Payment Lifecycle Management) GS7.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

  • Education: Minimum completion of secondary education. A university degree in one or more of the disciplines relevant in the following areas is highly desirable: Accounting, Business Management/ Administration, Supply Chain Management, Finance.
  • Work Experience: Possesses at least 7 years of working experience in accounts payable, high volume recurring payments management or high-volume subscription-based products. Three (3) additional years of experience may be substituted for a bachelor's degree and an additional two (2) years of experience may be substituted for a master's degree, where applicable.
  • Experience in managing high volumes of payment transactional data and familiarity with finance and payment industry standards is considered an asset.
  • Experience working in a financial institution may be an advantage.
  • Demonstrated ability to work harmoniously in a multi-cultural environment and establish harmonious and effective working relationships both within and outside an organization.
  • Proven ability to work independently and as part of a team.
  • Knowledge of bulk and online payment processing and familiarity with finance and payment industry processes is required.
  • Strict attention to detail is an added advantage.
  • Ability to perform basic data analysis and actively contribute to improvements is required.
  • Knowledge of computer systems, databases, internet navigation and various office applications, specifically Microsoft Office Excel and Salesforce, is required.
  • Language Requirements: Fluency in English and Bahasa Malaysia is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or any other local language is an asset.

Desirables:

  • Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts. 

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable candidate with disabilities are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

UNICEF shall not facilitate the issuance of a visa and working authorization for candidates under consideration for positions at the national officer and general service category.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.