Job Description
Reference No. : CFCV/2025/011
Position Title : Consultant (Programme Associate, Health Care)
Duty Station : Batam
Organization Unit : Migration Health Unit
Classification: UG
Type of Appointment : Consultancy
Estimated Start Date : As soon as possible
Closing Date : 9 March 2026
Having operated in Indonesia for over four decades, IOM Indonesia is one of the largest IOM country missions globally, implementing a broad portfolio of programmes in collaboration with the Government of Indonesia, civil society organizations, private sector stakeholders, migrants, and local communities. Its thematic focus includes Counter-Trafficking (CT), Labour Mobility and Social Inclusion (LMSI), Immigration and Border Governance (IBG), Migration Health, Refugee Care, Resettlement and Returns, Climate and Resilience, as well as Migration Policy and Data.
Nature of the consultancy:
The Consultant will temporarily fulfil the role of Programme Associate (Health Care) to address a short-term surge in operational workload. The Consultant will support routine programme delivery, case management follow-up, health-related referrals, and field-level implementation in line with RCA procedures, applicable IOM policies, and established care and maintenance standards for refugees and asylum seekers under IOM care.
Project Context and Scope:
IOM’s RCA programme in Indonesia provides care and maintenance services to refugees and asylum seekers in cooperation with the Government of Indonesia across 7 areas throughout the country. In several locations, additional temporary support is required to maintain timely follow-up, ensure quality and consistency of assistance, and uphold programme standards.
The Consultant will contribute to daily case management and health-related operations, including routine beneficiary visits, needs assessments, documentation, referrals, administrative follow-up, and coordinated engagement with service providers, local authorities, and community actors. Activities will be implemented under the supervision of the National Migration Health Officer (NMHO) and the overall supervision of the Head of Office, and in close coordination with the care management team, Community Liaison Officers, Resource Management, Migration Health, Resettlement and Voluntary Returns, and relevant government counterparts.
Organizational Department / Unit to which the Consultant is contributing:
IOM Indonesia, Migration Health, Health Care Unit
Responsibilities
Category A Consultant: Tasks to be performed under this contract :
1. Assist in the implementation and monitoring of the Programme health- activities, in line with the RCA Programme procedures and mechanisms.
2. Undertake regular visits to gather information on beneficiaries’ situations, document their needs or concerns, and relay this information to the supervisor and relevant colleagues for follow-up.
3. Identify and promptly report any observed, security, or health-related concerns to the supervisor in line with established procedures.
4. Update data and relevant information for monthly and other relevant reports; compile and share statistics and Refugee Registration and Assistance Monitoring System (RAMS) data to support programme monitoring and decision-making.
5. Act as a focal point for routine operational workflows related to care activities, facilitating day-to-day communication and follow-up under the guidance of the RCA management team at the Country Office.
6. Provide administrative support to the [National Migration Health Officer/NMHO or Migration Health Physician/MHP] by assisting with arrangements for beneficiaries’ access to health services, including assisting communication with healthcare and health insurance providers, and documenting and tracking outcomes of medical insurance referrals and IOM direct referrals.
7. Support the NMHO / MHP in preparing the required documentation for beneficiaries whose medical procedure needs fall outside insurance coverage, to facilitate medical and cost-related processes in line with the medical approval algorithm.
8. Under the guidance of the NMHO / MHP, support programme response actions during emergency situations and assist with referral processes for individuals or groups at urgent risk, in line with the Programme Emergency Response System.
9. Assist the [National Health Officer or MHP] in carrying out and monitoring the health components of the programme by compiling reports and data received from health insurance providers, preparing updates organizing records from health providers, and maintaining confidentiality of all medical information.
10. In relation to the Migration Health Assessment Programme (HAP), support administrative arrangements with IOM panel physicians related to programme requirements including scheduling, information sharing, and record management related to migration health assessment processes.
11. Organize meetings, workshops, health promotion sessions, trainings and other events; assist with logistics, outreach, participation lists, and communication with refugee communities and local stakeholders as part of the community engagement activities.
12. Review payments to service providers, verify that supporting documents are correct, valid and complete, and assist with simple expense tracking tasks working closely with Resource Management.
13. Perform such other duties as may be assigned.
Performance indicators for the evaluation of results
- Team collaboration : Share relevant updates, insights, or good practices at every scheduled team meeting, including weekly case management briefings.
- Field Visit Execution: Conduct a minimum number of scheduled field visits per week (to be confirmed by the supervisor), with visit reports submitted in RAMS or the designated template within 48 hours, including timely escalation of all identified safety, health, or protection concerns.
- Case Record Accuracy: All assigned case files are updated in RAMS after each interaction or new information.
- Activity coordination : Provide logistical and coordination support for all planned meetings, trainings, workshops, or community activities, ensuring that preparations (venue, outreach, materials, participant list) are completed.
- Financial/administrative accuracy: Review and submit all assigned payment and expense documents with minimal correction requests from Resource Management due to missing or inaccurate documentation.
- Task completion: All additional tasks assigned by the supervisor are completed within the agreed timeline.
Qualifications
Required Qualifications and Experience
Education
- High school diploma with five years of relevant professional experience; or,
- Bachelor’s degree, preferably in Public Health, Medicine or Nursing from an accredited academic institution with at least three years of experience in health services.
Experience
- Good knowledge and experience s health services assisting in the implementation of programme and operational support activities.
- Experience supporting community outreach, social assistance, or health-related programme activities is an advantage.
- Prior experience supporting administrative processes related to health insurance or service providers is an advantage.
- Experience in liaising with governmental, national, or international organizations is preferred.
Skills
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Languages
For this consultancy, fluency in English and Bahasa Indonesia is required (oral and written).
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
No late applications will be accepted. Only shortlisted candidates will be contacted.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
Required Skills
Job info
Contract Type: Consultancy (Up to 11 months)Initial Contract Duration: Up to 30 June 2026
Org Type: Country Office
Vacancy Type: Consultancy
Recruiting Type: Consultant
Grade: UG
Is this S/VN based in an L3 office or in support to an L3 emergency response?: No