VN 011/2026 Sr. HR Associate (Insurances - Enrollment)

Job Description

Under the supervision of the National HR Officer – MHRO-GSSC, the Senior Human Resources Associate (Insurances) provides both technical and administrative support for managing eligibility criteria related to IOM’s medical plans and associated insurance processes. This role is responsible for accurately enrolling staff members and their dependents, maintaining After- Service Health Insurance (ASHI) records, and preparing as well as monitoring premium invoicing and payments.

The successful candidate will also support the administration and timely admission of eligible staff and dependents into the medical insurance scheme globally.

Responsibilities

1. Administer medical insurance enrollment for staff members and eligible dependents, and other insurance related coverage such as Unlimited and Limited After Service, Special Leave Without Pay (SLWOP), Assignment from SLWOP (AFS), and Coverage After Cessation of Participation (CACP), with accurate calculations, invoice preparation, and proper recording in the invoicing system.
2. Review eligibility requirements and supporting documentation for admission, continuation, or cancellation of insurance coverage in compliance with relevant policies and internal guidelines.
3. Maintain accurate insurance records in the enterprise resource planning (ERP) system.
4. Review Separation Clearance Statements (SCSs) and validate insurance premium calculations.
5. Liaise with Finance, HR units, and staff across different levels, including providing technical advice to senior staff, to verify eligibility, support billing accuracy, timely facilitation of payments and reconciliations, and coordinate sanctioned claims and payments through IOM.
6. Provide technical support to HRAU and field offices on ERP issues and insurance administrative procedures.
7. Respond to insurance-related queries from staff at all levels, including providing advice to senior staff. Prepare and validate insurance certificates and attestations in an accurate and timely manner.
8.  Prepare periodic reports and generate ad hoc insurance-related reports as required.
9. Independently analyse and resolve complex and sensitive cases within established policies and procedures, and escalate cases exceeding delegated authority to the supervisor with recommendations.
10. Perform other related duties as assigned.

Qualifications

EDUCATION

• University degree in Business Administration or Health sciences from an accredited
  academic institution with four years of relevant experience; or;
• Completed High School degree from an accredited academic institution, with six years
  of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Previous experience working for an international organization is an advantage.
• Previous working experience in the medical insurance.
• Excellent communication skills, both oral and written.
• Able to maintain confidentiality and discretion in appropriate areas of work.

SKILLS

• Computer literate (Word, Excel, Access, Outlook).

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioral indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website:IOM Careers and Job Vacancies.

Required Skills

Job info