Operations Intern

Job Description

Responsibilities

Responsabilities

1. Coordinate Travel Reservations: Prepare reservations and quotations in the local and global Amadeus system, applying global and regional agreements to secure the most competitive fares.
2. Manage Travel Records: Enter travel arrangements with accuracy and timeliness using IOM institutional applications, ensuring compliance with internal procedures.
3. Support Project Activities: Provide administrative assistance in the implementation and monitoring of project‑related activities.
4. Assist Operations: Offer general support to the Operations Department, contributing to the smooth execution of daily tasks.
5. Contribute Flexibly: Perform other duties as assigned, gaining exposure to a wide range of operational and administrative functions.

Qualifications

Required Qualifications and Experience

Education

• Final‑year student or recent graduate in Tourism (Licenciatura).

Experience & Skills

• Previous work experience in related functions (desirable but not mandatory).
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience in customer service, administrative support, or coordination of activities related to the tourism sector will be considered an asset.
• Excellent communication skills, both oral and written.
• Ability to work collaboratively within a team and adapt to diverse contexts.
• Availability to work in a dynamic, results-oriented environment.
• Strong organizational skills and ability to manage multiple tasks effectively.

Languages

An intermediate level of English proficiency (B1) is a mandatory requirement for this internship.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Depending on experience and location, interns are granted a small monthly stipend to help offset costs. Interns benefiting from an internship allowance or scholarship granted by their university or other sponsoring body that includes financial remuneration or credits for coursework will not be eligible for the stipend.

IOM covers Interns against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the internship. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Interns are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info