Caseworker

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Sudan is at the centre of migration routes from the Horn of Africa and West Africa towards North Africa and onwards to Europe and the Middle East. In line with IOM’s mandate, IOM Sudan works to uphold the human dignity and well-being of migrants and to advance the understanding of migration issues in the region. 

As part of its Migrant Protection (MPx) programme, IOM Sudan provides assistance to vulnerable migrants transiting through, stranded or living in Sudan with a range of direct assistance services. Such services, including medical assistance, psychosocial support, food and non-food items and assisted voluntary return and reintegration (AVRR) to the migrants’ countries of origin, are provided at IOM’s Migrant Resource and Response Centre (MRRC) in different states. The first MRRC was established in 2015 in Khartoum. Building on the success of this MRRC, IOM Sudan opened a Migrant Resource Centre (MRRC) in Gedaref and Kassala states in March 2019 and in June 2021 respectively. Following the war in April 2023 and as a result of multiple displacements of migrants into other states in Sudan, two more MRRCs have been launched in Port Sudan and Dongola in 2025.   These MRRCs, in addition to providing critical life savings support withing their premises, continue to provide direct assistance to vulnerable migrants through referral to partners and in coordination with the relevant local authorities and carrying out outreach assistance in the areas where migrants do not have access to travel. These centres also serve as an information and coordination hub for migrant communities in the state.

Under the overall supervision of the Programme Manager (Migrant Protection - MPX) and the direct supervision of the MRRC Senior Program Associate, and in close coordination with relevant colleagues at IOM Sudan and Kassala MRRC partners, the successful candidate will be responsible of:  

Responsibilities

1. Assist in consolidation and scale-up of the MRRC operation in Kassala state. This includes supporting the process to identify IOM’s referral partners to provide assistance to vulnerable migrants and engage with migrant communities in the state to garner their support for the MRRC Kassala activities.

2. Carry out interviews with vulnerable migrants including potential victims of trafficking who visit the MRRC Kassala or are referred to the MRRC from its partners and refer eligible beneficiaries to relevant MRRC partners as required.

3. Follow up with MRC beneficiaries, including follow-up on the assistance provided by partners through effective liaison as required.

4. Assist with organizing awareness sessions at the MRRC and offsite, covering topics such as MRRC services, MHPSS, GBV prevention, PSEA, and safe migration.

5. Assist the provision of AVRR and Voluntary Humanitarian Return (VHR) for the migrants stranded in the state through communication with the MRRC AVRR team in Khartoum and necessary coordination with the local authorities. Besides assisting with migrant escorts by land and airport.

6. Assist in providing humanitarian assistance including food and non-food items support to the migrants in administrative detention in the state in coordination with the relevant authorities and under the guidance of the Senior Programme Associate.

7. Compile a case report for each beneficiary and prepare statistical reports and analysis, while adhering to IOM data protection standards.

8. Collect and record of beneficiary data and manage case files and create new case files when required.

9. Identify, codify and share best practices and lessons learned in direct assistance to vulnerable migrants with the Programme Manager and other relevant colleagues.

10. Participate in the State Sub-Sector coordination meetings (GBV & Child Protection) as IOM representative. To present the MRRC intervention and disseminate best practices and lessons learned in providing direct assistance to vulnerable migrants, in collaboration with the MPX team and other relevant colleagues.

11. Carry out administrative tasks of the MRRC including organization of community events, information sessions and workshops with different stakeholders.

12. Undertake duty travels and field visits as required

13. Perform such other duties as may be required

Qualifications

Required Qualifications and Experience

Education

• High School diploma with four years of relevant experience; or,

•  University degree in Social Work, Psychology, Counselling or a related field from an accredited academic institution with two years of relevant professional experience

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in working directly with vulnerable groups, such as IDPs, migrants or victims of trafficking, preferably with UN agencies, other international organizations, international or local NGOs.

  • Knowledge or practical experience with protection mechanisms, MHPSS support, social work and case management are a distinct advantage.

  • Experience in community engagement activities.

  • Knowledge of or experience in working on migration issues and/or with vulnerable migrants in Red Sea or States in Sudan is a distinct advantage.

Skills

• Attention to detail, ability to organize paperwork in a methodical way;
• Discreet, details and clients-oriented, patient and willingness to learn new things.
• Excellent organizational skills with the ability to manage multiple tasks and meet tight deadlines
  while maintaining accuracy and attention to detail.
• Strong verbal and written communication skills; ability to draft clear and concise
  correspondence, reports, and documentation.

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, Fluency in English and Arabic is required. Knowledge of Hausa or Amharic/ Tigrinya can be an advantage

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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