Oracle Support Manager (UG)

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at  IOM workplace culture | International Organization for Migration.

For the purpose of this vacancy, the following are considered first-tier candidates:
1. Internal candidates
2. Candidates from the following non-represented member-states: 
Antigua and Barbuda, Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

Under the overall supervision of the Chief, HR Operations and Admin Services and direct supervision of the Senior Human Resources Manager (HR Admin), the Oracle Support Manager will be responsible for the maintenance, enhancements, streamlining and simplifications of global common HR functions in the Enterprise Resource Planning (ERP) application by working closely with Information and Communications Technology (ICT). 
In general, the successful candidate is responsible for standardization of HRAU transactions, improving ERP controls, enhancing reporting and compliance needs, and reducing errors in the areas of HR processing.

Responsibilities

1. Leads the HRAU Oracle Support Team, responsible for resolving technical service requests, implementing business enhancements, preparing change requests, and ensuring the prompt resolution of errors across all HRAU workflow/transactions.
2. Acts as the focal point for all Information Technology (IT) related matters and coordinates with IT staff for prompt resolution of system bugs. 
3. Reviews design and development efforts, collaborates with IT on proposals supporting future enhancements. 
4. Approves all the changes related to HR system fixes/deployment of new functions and customizations.
5. Leads, contributes to complex and challenging business projects that significantly enhance efficiency, business improvement, continuity, information and performance of HRAU transactions.
6. Investigates technical issues and responds to queries related to HR workflows, including all aspects of staff entitlements, in close collaboration with various internal units such as Recruitment, Payroll, OHU, OSU, and other relevant units.
7. Carries out the impact analysis on existing components of ERP HRAU solution whenever an existing policy is revised, or a new policy is introduced by the International Civil Service Commission (ICSC), United Nations (UN) or International Organization for Migration (IOM). Ensures that the entitlement processing and accounting rules configured in the system comply with the HR policies and Financial Regulations. 
8. Leads test strategies, develops yearly refresh schedules for cloned HRAU environment, performs functional testing of customizations and bug fixes. 
9. Analyses the end users' issues that lead to transaction failure/rejections and logs service requests. 
10. Provides technical support in resolving any HRAU related issues with internal and external auditors and provide replies to audit observations in coordination with supervisor. Researches, analyses and provides aid in the implementation of various audit recommendation.
11. Leads the reporting solution for HRAU and generates necessary reports to support team operations and audit related queries.
12. Performs periodically system health checks/ status reviews to avoid overpayments and mitigate risks. 
13. Supports the maintenance and enhancement of HCM by updating HR related configuration elements to ensure accurate processing and alignment with HRAU workflows and policies.
14. Publishes/Reviews periodically system priority bugs and enhancements status reports. 
15. Delivers (HR) ERP trainings to newcomers, as required.
16. Collaborates with cross-functional teams such as Payroll, Finance to ensure seamless integration of HCM processes with the enterprise systems.
17. Perform such other duties as maybe assigned.

Qualifications

Required Qualifications and Experience

Education

•    Master’s degree in Information Technology or Computer Science or a related field from an accredited academic institution with at least five years of relevant professional experience; or,
•    Bachelor’s degree in the above fields with seven years of relevant professional experience.
•    Certified Oracle Payroll Cloud Implementation Specialist is desirable. 

Experience

•    At least five years of experience in HR functions, with expertise in the HR Module of leading cloud ERP Application (preferably Oracle). Should have worked on at least two implementation or support projects for HR Module;
•    At least two years of managerial responsibility in a large, complex, international organization/company, preferably within a Shared Service Centre or other processing environment;
•    Experience in HR management covering multi-country and multi-currency context would be an advantage; and,
•    International experience in UN HR environment at an international professional level would be an advantage.

Skills

•    Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;
•    Demonstrated gender awareness and sensitivity, as well as the ability to integrate a gender perspective into tasks and activities;
•    High level expertise of HR & Payroll module of leading ERP application;
•    Solid understanding of software development lifecycles and project management;
•    Knowledge of entitlements and benefits linked to payroll;
•    Strong mathematical and analytical skills; and,
•    High level expertise in PL/SQL, Excel and reporting tools.


Languages

IOM’s official languages are English, French, and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

The incumbent is expected to demonstrate the following values and competencies:

Values - All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies - Behavioural indicators – Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - Behavioural indicators – Level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. 

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info