Programme Assistant (Case Management)

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Protection Coordinator and the direct supervision of the Protection Officer, the incumbent will assist and support the provision of protection case management services as part of IOM’s emergency response to the Afghanistan crisis in Pakistan.

Responsibilities

Under the direct supervision of the Protection Officer, the Programme Assistant (Case
Management) will be responsible for:
1. Provide direct case management services for urgent protection cases, when required, including conducting comprehensive assessments to identify urgent protection needs as well as implementing and following up on tailored action plans to achieve protection outcomes.
2. Assist the Protection Officer in reviewing all protection cases, including comprehensive assessments, eligibility and action plans conducted by field protection staff, and providing technical guidance to field protection staff, as needed.
3. Assist the Protection Officer and working closely with field protection staff to monitor and improve timely and safe implementation of case management services in line with IOM’s Standard Operating Procedures (SOPs), work plans and project objectives, including through weekly and monthly project tracking and reporting tools.
4. Follow-up and maintain that data on protection cases is systematically and accurately collected by field protection staff in a confidential manner and entered in relevant tools, databases, and information management (IM) systems to facilitate monitoring and reporting.
5. Conduct regular field visits in different provinces to monitor service delivery and work performance, conduct weekly meetings to review cases and discuss challenges, case conferences and ad hoc follow-ups with field protection staff.
6. Assist the Protection Officer in establishing and maintaining good relations with relevant external services providers, providing clear information on IOM’s activities, and strengthening referral pathways for the provision of protection services.
7. Assist the Protection Officer on the improvement of relevant project tracking and
reporting tools as well as periodic review and update of case management SOPs.
8. Assist the Protection Officer, in strengthening the capacities of field protection staff by providing, technical guidance and training sessions on general protection, case management, child protection (CP), gender-based violence (GBV), safe referral pathways, data protection and other relevant topics, and supporting the development, translation and roll-out of training packages.
9. Support the Humanitarian, Resilience and Recovery Division (HRRD) and the Protection Unit with other tasks and activities, upon request, including but not limited to conducting field visits, key informant interviews (KIIs), focus group discussions, awareness raising sessions and other activities.
10. Assisting with other tasks, as needed.

Qualifications

Required Qualifications and Experience

Education

• Bachelors or Equivalent or Higher degree in development studies, political sciences, social sciences, gender studies, law, human rights or other relevant field from an accredited academic institution with three (3) years of relevant professional experience.

•  Or High School Degree/Certificate in the above relevant fields with five (5) years of experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Extensive experience supporting general protection, child protection (CP), gender-based violence (GBV) or counter-trafficking (CT), including working in direct contact with beneficiaries.
• Strong experience in providing protection case management responses in protracted displacement context. 
• In-depth understanding of the protection sector in Pakistan, its challenges, priorities, and existing referral pathways, and demonstrated knowledge of principles applying to safe referrals.
•  Experience in liaising with external actors and relevant service providers.
• Good experience in providing technical guidance and capacity building on case management general protection, GBV, CP and other cross-cutting issues.

Skills

• Understanding of critical issues around data protection principles and knowledge of safe, confidential and ethical data collection, processing and analysis.
•  Advanced computer skills and literacy (MS Word, Power Point) and proficiency in Excel.
• Knowledge of the Afghanistan crisis in Pakistan and unders

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English and Urdu is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info