VN 041/2026 National Human Resources Officer

Job Description

Under the overall supervision of the Chief, GSSC HR Hub, and direct supervision of the Head, HRAUL, the successful candidate will coordinate and oversee the delivery of standardized Human Resources services provided by the Global Shared Service Centre. The successful candidate will support the implementation of HR policies, processes, and service delivery models across multiple Country Offices, Regional Offices, and Headquarters Divisions, ensuring service quality, consistency, and compliance with established procedures and Service Level Agreements (SLAs), and provide technical guidance to internal stakeholders.

Responsibilities

HR Service Delivery and Unit Support (Global Shared Service Centre)

1. Under the overall guidance of the HR Team Lead / HR Manager, coordinate and oversee the delivery, review, and monitoring of HR services provided by the Global Shared Service Centre (GSSC) to multiple Country Offices and organizational units, ensuring compliance with IOM HR rules, regulations, policies, procedures, and standardized service delivery models.

2. Ensure the effective functioning of the GSSC by overseeing that HR transactions are processed accurately, consistently, and within agreed Service Level Agreements (SLAs), resolving routine operational issues and escalating more complex risks as required.

3. Supervise, provide guidance and training to assigned team members, supporting their professional development, continuous learning, and effective performance of HR functions.

4. Supervise and monitor the maintenance of electronic records and HR documentation for national, and non‑staff personnel (category-A consultants) supported by the GSSC, in line with organizational standards and data‑protection requirements.

5. Ensure the accurate maintenance of HR and training databases and systems, including HR modules and related platforms, and coordinate with relevant units to confirm compliance with mandatory training and security requirements.

Administration of HR Systems 

1. Monitor and administer contractual status, benefits, and entitlements for assigned staff populations through IOM’s HR systems, ensuring data accuracy and timely updates in accordance with established procedures.

2. Review and verify the maintenance of personnel records and HR data inputs processed by the GSSC, ensuring consistency, audit readiness, and adherence to internal controls.

HR Policy Application and Operational Support

1. Provide HR guidance to Country Offices and internal clients on entitlements and benefits administration for national staff and category-A consultants, coordinating with HQ, and internal GSSC stakeholders.

Training, Quality Assurance, and Knowledge Management

1. Support the onboarding, training, and continuous capacity‑building of HR staff within the HRAUL unit by delivering refresher training sessions, contributing to the updating of SOPs, process documentation, and providing ongoing technical guidance.

2. Monitor service quality through systematic quality checks and case reviews, ensuring HR outputs meet defined standards and SLAs; identify gaps, propose corrective actions, and contribute to continuous process improvement initiatives.

Monitoring, Reporting, and Audit Follow‑Up

1. Prepare and contribute to operational reports, statistics, and dashboards related to HR service delivery, workload, quality metrics, and SLA performance of the GSSC.

2. Support audits and internal reviews related to HR service delivery; discuss audit recommendations with relevant stakeholders and contribute to the implementation of corrective actions within the HR function.

3. Prepare ad-hoc and analytical reports as required and participate in special HR projects, process harmonization initiatives, and continuous improvement activities.

Process Improvement

1. Identify recurring issues, data inconsistencies, and process gaps in HR service delivery related to local staff and A-consultants.

Other Responsibilities

1. Perform such other duties as may be assigned to support the effective functioning of the Global Shared Service Centre and the achievement of IOM’s organizational objectives. 

Qualifications

EDUCATION 

• Master’s degree in Human Resources, Business Administration, Industrial and Organizational Psychology, Social Sciences or a related field from an accredited academic institution with two years of relevant professional experience; or

• Bachelor's degree in the above fields with four years of relevant professional experience. 

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• High level of computer literacy with experience in HR IT systems and applications, including A.I.
• Experience in preparation of training modules and presentation of training sessions.
• Previous working experience in an international organisation is an advantage.
• Familiarity with the UN common system or similar systems is an advantage.

SKILLS

• Demonstrated writing skills. 
• Good knowledge of IOM/UN Human Resources policies and staff rules and regulations.

• Excellent organizational skills; analytical and creative thinking.

• Ability to prepare clear and concise reports. 

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - Behavioral indicators - Level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.
•  

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.

Required Skills

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