VN 053/2026 User Support Associate (GSSC)

Job Description

The Human Resources Administration Unit (HRAU), located in the Global Shared Services Centre (GSSC), is responsible for providing a wide range of personnel support services relating to contract administration and entitlements and benefits to IOM staff in the Professional category worldwide.

Under the overall supervision of the Chief, HR Hub, and the direct supervision of the GSSC Wave Support Officer (HRAU) (International), the succsessful candidate will support the stabilization of Wave, while providing assistance for the effective human resources management of staff members in all categories and locations.

Responsibilities

1. Support the stabilization of Wave while providing support with transactions and processing in
   Human Resources Module in Wave (HCM), based on the steps provided in the relative guidelines and manuals.
2. Assist HR focal points in Regional and Country Offices, HRAU and other members of the HR
   communities who have the responsibility to process and approve transactions in Wave by
   supporting and responding to their inquiries via email, Teams or similar support tools, such as
   Hypercare or any other ticketing system.
3. Analyze the data used in the different processes to ensure it is correctly recorded so the
   processes run smoothly and do not fail.
4. Elevate issues resulting from missing or incorrect data and open the tickets necessary for the
   Technical Team to support them.
5. Maintain constant communication with the Business Analysts, the Technical Team, Business
   Transformation Team and other similar units to raise issues that need immediate support.
6. Maintain constant coordination within units to find out how the issues raised as bugs and defects
   affect them.
7. Whenever needed, coordinate data cleaning exercises to enhance streamlining of the different
   HR processes.
8. Support Business Analysts in the testing of scenarios related to enhancement to solve bugs and
   defects to make sure the results are as intended and keep track of errors, bugs or any relevant
   feedback.
9. Assist in analysis of system performance, addressing defects and elevating issues as well as
   suggesting if the scenarios can continue or not.
10. Generate reports as required.
11. Perform other related duties as may be assigned.

Qualifications

EDUCATION

• Bachelor’s degree in Human Resources, Business Administration, or related field with three (3) years of relevant professional experience; or
• High school diploma with five (5) years of relevant experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in Human Resources Management.
• Knowledge of the procedures during a User Testing Acceptance process.
• Experience in an international organization, non-governmental or governmental organisation in a
  multicultural setting is an advantage.

SKILLS

• Advanced knowledge of Microsoft Office Suite
• Knowledge of IOM/UN HR procedures and rules is an asset.
• Knowledge of SAP, Oracle or similar ERP, is highly desirable.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info